At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy,
Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers,
and the community as a whole.
We have a rich and storied history. Colibri is one of the pioneers of online professional education,
introducing some of the first web-based professional education courses in 2001. Today, the company’s
family of brands are the leading online professional education platforms in their respective end-markets.
We proudly serve >1 million customers annually and employ more than 1,500 mission-aligned
Position Overview
The Product Owner, Program Experience & Systems will own the full lifecycle of ILHM’s products, systems, and member experience — from concept and testing through implementation and reporting.
This role combines product management, data ownership, and partnership oversight to ensure the Institute delivers an exceptional experience for members and training participants while maintaining operational excellence across all systems.
What You'll Do
- Own and manage the end-to-end lifecycle of ILHM’s products, systems, and member experience — from concept and design through execution and measurement.
- Serve as the product owner for Dialogs, leading system enhancements, requirements definition, testing, and implementation in collaboration with external vendors.
- Oversee ILHM’s Member Benefits and Partnership programs, managing partner selection, onboarding, contracts, performance tracking, and renewals.
- Develop and maintain data infrastructure and reporting across membership, training, and financial systems.
- Ensure data integrity, accuracy, and alignment across platforms including Dialogs, HubSpot, and internal spreadsheets.
- Build and deliver dashboards and reports to inform business decisions — including member retention, course enrollments, revenue trends, and partner performance.
- Partner with Operations and Marketing to automate communications and workflows, improving member renewal and learner engagement.
- Translate business goals into system requirements and project plans, prioritizing initiatives for maximum impact.
- Manage the technical product enhancement and member partner budgets
- Maintain documentation and best practices for systems, processes, and reporting standards.
- Lead continuous improvement efforts across systems and business processes.
- Improved visibility and accessibility of membership, training, and financial data across teams.
- Increased member and learner engagement, satisfaction, and retention.
- Successful and timely delivery of system enhancements and automation.
- Growth in member benefit utilization and partner ROI.
- Measurable improvement in data accuracy, reporting efficiency, and decision-making clarity.
What You'll Need to Succeed
- 5+ years of experience in product ownership, program management, or operations, ideally in a membership, SaaS, or training organization.
- Proven ability to manage vendors, platforms, and technical implementations.
- Strong analytical and data management skills; proficient in Excel and comfortable with reporting tools and data visualization.
- Experience managing cross-functional data across membership, training, and financial systems.
- Familiarity with CRMs, member management platforms, and marketing automation tools (HubSpot experience a plus).
- Excellent organizational and communication skills with the ability to translate complex data into actionable insights.
- Ability to lead projects from strategy through execution, balancing detail orientation with big-picture vision.
- A collaborative, solution-focused mindset and a passion for continuous improvement.
- Types of Projects May Include
- System upgrades and integrations within Dialogs or HubSpot.
- Development of unified membership, training, and financial dashboards.
- Launching or optimizing member benefit and partnership programs.
- Automation of member and learner communication workflows.
- Data quality initiatives to improve accuracy, speed, and visibility of key metrics.
Colibri Group welcomes applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. Research has shown that women and people of color may be less likely to apply to jobs unless they feel they meet every qualification, and we want to actively combat this bias in our hiring process. If you're excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn't align perfectly with every qualification listed. We are committed to building a diverse and inclusive workplace, and we believe that diversity of perspectives and experiences is essential to our success. You may be just the right candidate for this role or another position within our organization. Don't hesitate to take the leap and apply today!
