Position Overview:
In this role, you’ll connect with prospective and existing customers, educate them on our offerings, and guide them through the sales process from interest to purchase. You’ll also play a key role in customer retention by addressing refund-related concerns and turning potential cancellations into continued loyalty. If you thrive in high-volume sales, enjoy helping people make informed decisions, and are confident in your ability to overcome objections, this is the opportunity for you.
What You'll Do:
- Serve as the first point of contact for prospective and existing customers, providing expert guidance on product features, benefits, pricing, and available payment options.
- Drive revenue growth by closing new sales, processing orders, and identifying opportunities to upsell and cross-sell across our product offerings.
- Proactively follow up on warm leads, including those who have shown interest but have not yet purchased and other incomplete transactions.
- Engage with customers requesting cancellations or refunds, working to understand their concerns and provide solutions that retain the sale where possible.
- Confidently address objections and guide customers toward positive outcomes through value-based conversations.
- Maintain a consistent, high-volume call cadence throughout the day with professionalism, resilience, and enthusiasm.
- Accurately document all customer interactions and outcomes in Salesforce.
- Use prompts from our real-time AI sales tool to stay on message, respond to customer questions, and ensure compliance.
- Participate in regular coaching sessions to continuously refine your approach; all calls are recorded and may be monitored live for quality and support.
- Collaborate with team members and leadership to meet individual and team performance goals.
- Perform other duties as assigned to support the success of the team and department objectives.
What You'll Need to Succeed
- Associate degree preferred; equivalent experience will be considered.
- Minimum of 1 year of experience in inside sales, enrollment, or a similar customer-facing role with a strong focus on closing and customer engagement.
- Proven ability to manage sales objections and retain customers who may be considering cancellation or refunds.
- Strong verbal and written communication skills, with the confidence to lead customer conversations and build rapport quickly.
- Demonstrated success in meeting or exceeding sales targets in a high-volume, fast-paced environment.
- Skilled in uncovering customer needs and delivering tailored solutions.
- Experience using Salesforce or other CRM platforms is a plus.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general Windows-based tools.
- Excellent time management, multitasking, and problem-solving abilities.
- Resilient, adaptable, and committed to ongoing learning and improvement in a dynamic sales environment.
Work Environment and Schedule
- Full-time position, Monday through Friday, 8:00 AM – 5:00 PM CST.
- The standard schedule includes two 15-minute breaks and a 30 minute lunch.
