About Us:
CompassX is a boutique business and technology consulting firm. We help Fortune 500 and high-growth clients deliver their most strategic initiatives, from enterprise transformations to digital and data-driven projects. With over 15 years of proven results, we’ve expanded across industries including financial services, pharmaceuticals, aerospace, consumer products, and quick service restaurants.
We are honored to be recognized as a three-time winner of Consulting Magazine’s Best Boutique Firms to Work For, and previously recognized as a “Best Place to Work” in Southern California and one of INC.’s 5000 fastest-growing private companies in the U.S.
Role Summary:
The Staff Technical Program Manager (TPM) will lead highly complex, large-scale back-of-house deployment programs across our Quick Service Restaurant client's domestic and international markets. This role owns end-to-end execution across multiple concurrent workstreams and drives consistent delivery outcomes in a highly matrixed environment.
The TPM will operate with significant autonomy translating strategic objectives into executable programs, resolving ambiguity independently, and influencing senior stakeholders, while not owning enterprise-wide BOH strategy.
What You'll Do
- Own the end-to-end execution of large-scale technology deployment programs from initial readiness through global stabilization.
- Build and maintain integrated program plans that synchronize technology, operations, vendor execution, and training workstreams.
- Act as the "Navigator," guiding the roadmap and proactively managing dependencies and trade-offs across parallel teams.
- Lead and align cross-functional stakeholders across Engineering, Finance, Security, and Franchise organizations to drive delivery outcomes.
- Serve as the "Translator," converting technical constraints into clear execution plans for non-technical leadership and franchise partners.
- Drive accountability with external vendors and system integrators through clear performance tracking and rigor.
- Oversee technical readiness and cutover activities, ensuring software, hardware, and networking are production-ready for thousands of sites.
- Identify and mitigate risks early, escalating with clear data-driven options to keep delivery moving safely.
What You'll Bring
- 10+ years of experience in Technical Program Management leading complex, enterprise-level technology deployments.
- Strong technical fluency across software systems, integrations, and infrastructure to validate technical strategies.
- Proven consulting background, ideally with experience managing global or multi-region programs in a client-facing capacity.
- Expertise in Stakeholder Management, with a demonstrated ability to influence senior leaders and drive consensus without direct authority.
- Mastery of Program Rigor, including the use of Agile project governance to drive team velocity and execution discipline.
- Nice to Have: Experience with restaurant, retail, or Back-of-House (BOH) systems and working with franchise partners.
