Senior Product Manager - MetaMask (Engagement)

Consensys is the leading blockchain and web3 software company founded by Joe Lubin, CEO of Consensys and Co-Founder of Ethereum. Since 2014, Consensys has been at the forefront of innovation, pioneering technological developments within the web3 ecosystem.

Through our product suite, including the MetaMask platform, Infura, Linea, Diligence, and our NFT toolkit Phosphor, we have become the trusted collaborator for users, creators, and developers on their path to build and belong in the world they want to see.

Whether building a dapp, an NFT collection, a portfolio, or a better future, the instinct to build is universal. Consensys inspires and champions the builder instinct in everyone by making web3 universally easy to use and develop on.

Our mission is to unlock the collaborative power of communities by making the decentralized web universally easy to access, use, and build on.

You’ll get to work on the tools, infrastructure, and apps that scale these platforms to onboard one billion participants and 5 million developers. You’ll be constantly exposed to new concepts, ideas, and frameworks from your peers, and as you work on different projects — challenging you to stay at the top of your game. You’ll join a network of builders that reaches the edge of our ecosystem. Consensys alumni have moved on to become tech entrepreneurs, CEOs, and team leads at tech companies.

About the Engagement Team

Engagement is a critical part of how users experience the product over time. In this role, you’ll shape the systems that determine when, why, and how we communicate with users — and help transform engagement into a durable, scalable capability that supports growth without compromising trust.

We’re looking for a Senior Product Manager – Engagement to own and evolve the systems that help users stay informed, engaged, and coming back to the product over time.

This role sits at the intersection of product, growth, and lifecycle communication. You’ll be responsible for the tooling and experiences that power automated, timely, and relevant messages across the user journey — from onboarding and activation to ongoing engagement and re-engagement with the full suite of MetaMask products (swaps, perps trading, prediction markets, and more).

Your mission is to turn engagement tooling into a reliable, scalable capability that empowers teams across the company to launch high-quality campaigns, experiments, and product moments with speed, confidence, and clear impact.

This is a hands-on, senior individual contributor role with end-to-end ownership over a critical growth surface.

What you’ll do

• Own the product vision and roadmap for engagement tooling, including automated messaging, lifecycle communication, and self-serve infrastructure.
• Define and improve how teams create, manage, target, test, and measure engagement across channels.
• Partner closely with Design, Engineering, Data, and Marketing to build systems that are flexible, reliable, and easy to use.
• Enable high-quality launches and experiments by making engagement tooling faster, safer, and more predictable.
• Balance user trust and experience with business goals, ensuring messages are relevant, timely, and useful.
• Establish clear success metrics (e.g. activation, retention, re-engagement, conversion) and use data to guide prioritization.
• Identify gaps, friction, and scalability limits in existing tooling and drive meaningful improvements.
• Communicate product strategy, tradeoffs, and progress clearly to stakeholders across product, marketing, and leadership.

Would be great if you brought this to the role

• 5+ years of product management experience, ideally in consumer, fintech, or platform-style products.
• Proven ability to own and ship end-to-end product experiences with meaningful user and business impact.
• Strong product judgment and user empathy, especially around notifications, messaging, and engagement surfaces.
• Comfort working with data, experiments, and metrics to evaluate product effectiveness.
• Mastery of systems thinking, able to connect complex components to create a robust platform.
• Able to work in a matrixed, cross-functional environment with multiple stakeholders.
• Excellent written and verbal communication skills.

Bonus points if you have

• Experience in growth marketing, lifecycle marketing, or marketing automation.
• Familiarity with tools or systems for segmentation, targeting, experimentation, or campaign orchestration.
• Experience building internal tools or platforms used by multiple teams.
• Background in highly regulated or trust-sensitive product environments.
• Curiosity about web3, financial products, or emerging consumer platforms.

Don't meet all the requirements? Don't sweat it. We’re passionate about building a diverse team of humans and as such, if you think you've got what it takes for our chaotic-but-fun, remote-friendly, start-up environment—apply anyway, detailing your relevant transferable skills in your cover letter. While we have a pretty good idea of what we need, we're ready for you to challenge our thinking on who needs to be in this role.

It is a requirement of employment in this position that applicants will be required to submit to background checks including but not limited to employment, education and criminal record checks. Further details will be provided to applicants that successfully meet the criteria for the position as determined by the company in its sole discretion. By submitting an application for employment, you are acknowledging and consenting to this requirement.