Customer Success Manager
•Easypost 2· 3h
🎧 Support⏰ Full-time📈 Mid Level💰 $49k-66k🇺🇸 Lehi, USA
3h ago
Coreweaveu·6 months ago
Please note that this is a 24/7/365 team. You will be asked to select and rank your preferred shift(s) below.
The Customer Experience (CX) Organization at CoreWeave is dedicated to ensuring every client running AI workloads at scale has a seamless, reliable, and high-performance experience. This team supports the infrastructure that powers the AI revolution—working across data centers, hardware systems, and customer workloads to maintain the integrity of our cloud platform. The CX organization aligns closely with the internal and customer engineering teams, offering valuable insights from the field and having the chance to contribute to the CoreWeave product roadmap and development.
As a Bare Metal Support Engineer, you will be responsible for supporting, operating, and maintaining CoreWeave’s extensive GPU fleet across our growing data centers in the U.S., Europe, and beyond. You will work closely with customers, data center technicians, and engineering teams to ensure the reliability, performance, and scalability of our infrastructure.
In this role, you will:
Who You Are:
Wondering if you’re a good fit? We believe in investing in our people and value candidates who bring unique backgrounds—even if you don’t check every box. Here are a few qualities we’ve found make someone successful on our team. If some of this describes you, we’d love to talk.
At CoreWeave, we work hard, have fun, and move fast! We’re in an exciting stage of hyper-growth that you will not want to miss out on. We’re not afraid of a little chaos, and we’re constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values:
We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and provides the opportunity to develop innovative solutions to complex problems. As we get set for take off, the growth opportunities within the organization are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us!
The base salary range for this role is 41,000 GBP to 55,000 GBP. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).
To fulfil our obligation to protect client data, successful applicants offered employment with CoreWeave will be required to complete a basic criminal record check, conducted in compliance with GDPR. Employment offers are conditional upon receiving satisfactory check results
What We Offer
In addition to a competitive salary, we offer a variety of benefits to support your needs, including:
Benefits may vary by location.
Our Workplace
While we prioritize a hybrid work environment, remote work may be considered for candidates located more than 30 miles from an office, based on role requirements for specialized skill sets. New hires will be invited to attend onboarding at one of our hubs within their first month. Teams also gather quarterly to support collaboration
CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
CoreWeave does not accept speculative CVs. Any unsolicited CVs received will be treated as the property of CoreWeave and your Terms & Conditions associated with the use of CVs will be considered null and void.
Any unsolicited CVs sent by your company to us – that is to say, in any situation where we have not directly engaged your company in writing to supply candidates for a specific vacancy – will be considered by us to be a “free gift”, leaving us liable for no fees whatsoever should we choose to contact the candidate directly and engage the candidate’s services, and will in no way establish any prior claim by your company to representation of that candidate should the candidate’s details also be submitted by any other party.
Export Control Compliance
This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.
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Phosphor (6th Floor), 133 Park Street, London, SE1 9EA
and can be contacted by emailing [email protected]. Controller’s data protection officer can be contacted at [email protected]. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of (i) Regulation (EU) 2016/679 (General Data Protection Regulation (“GDPR”) and (ii) the GDPR as it forms part of the laws of the UK (“UK GDPR”), as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. With respect to transfers originating from the UK or the European Economic Area ("EEA") to a country outside the UK or the EEA, we implement the appropriate transfer mechanism(s) and other appropriate solutions to address cross-border transfers as required by applicable law. You may request a copy of the suitable mechanisms we have in place by contacting us at [email protected]
Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Where permitted by applicable law, we may also retain your personal data for a limited period after the recruitment process ends in order to consider you for future job opportunities, respond to legal claims, or comply with record-keeping obligations. Under the GDPR and the UK GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with the relevant supervisory authority: (i) A list of Europe’s data protection authorities can be found here; and (ii) for the UK, this is the Information Commissioner's Office.
For additional information, please see our Privacy Policy.