JOB DESCRIPTION

Claims Manager - Professional Liability (Dental)

Counterpart is a management and professional liability insurance platform for the 21st century workplace. We offer products and services to help companies align the risks and incentives of creating great organizations. Our platform is designed to measure risk more efficiently using the most advanced rating system in the industry, while also proactively mitigating the risks of our insureds. Ultimately, we provide businesses and professionals with frameworks to be the best versions of themselves. That’s where you come in.

Counterpart is the place for people who want to build and use top-tier technology to improve insurance products and outcomes for small businesses. You will own real problems, work alongside the future leaders of this industry, and help build a company defining a category.

As member of the Claims team, you will be one of the initial users of, and key feedback providers for, our active claims management processes and systems. Your input will help to shape and improve how we fulfill our mission of providing world-class service through tightly managing legal costs, making data-driven decisions when analyzing a claim’s value, and ensuring that other potentially responsible parties pay their fair share. This will necessitate close collaboration with Claims leadership, our internal Data and Engineering teams, and our carrier partners.

YOU WILL

• Complete accurate and timely investigations into the coverage, liability, and damages for each claim assigned to you.
• Actively manage each claim assigned to you in a way that produces the most timely and cost-effective resolution.
• Build and maintain positive and productive working relationships with internal and external customers, including policyholders, brokers, carrier partners, and Risk Engineers (underwriters).
• Direct and monitor assignments to experts and outside counsel, and hold those vendors accountable for meeting or exceeding our service standards.
• Support our data collection efforts and models by effectively using the Counterpart claim system to fully and accurately capture critical details about each claim assigned to you.
• Identify and escalate insights into emerging claims trends across industries, geographies, and key business segments.
• Offer user-level feedback and insights to support the continuous improvement of our claim handling processes, guidelines, and systems.
• Ensure that every touchpoint with our insureds and brokers is representative of our brand, mission, and vision.

YOU HAVE

• At least 5 years of professional experience, with at least 3 years of experience litigating or managing dental professional liability claims. Previous carrier experience is a plus.
• Bachelor’s degree required; law degree (J.D.) and professional designations (RPLU, AIC, etc.) highly preferred.
• Must possess all required state claim adjuster licenses, or be able to obtain them within 90 days of hire.
• Proven ability to work both independently on complex matters and collaboratively as a team player to assist others as needed.
• High level of personal initiative and leadership skills.
• Exceptional time management, problem solving and organizational skills.
• Comfort and skill operating in a paperless claims environment and using Microsoft Office products (Word, Excel, etc.). Additional familiarity with Google Docs Editors suite is a plus.
• Willingness to use creative thinking and data-driven insights to overcome obstacles to resolution.
• Strong communication skills, both verbal and written.
• Ability to succeed in a full remote workplace environment, and travel as necessary (approximately 10-15%).

PEOPLE WHO THRIVE HERE:

• Entrepreneurial, willing to experiment, embrace new technology, try new things
• Comfortable with ambiguity and rapidly changing priorities. Change is normal and happens quickly at startups. You have experience experimenting, learning, and pivoting with your learnings.
• Take ownership of your projects, your deadlines, your functions, your calendar, your own destiny. People who thrive at a startup like ours have a bias toward action and documentation.
• Communicate directly and with clarity. Working cross-functionally is an essential part of any role at Counterpart. You’ll succeed by conjoining expectations with others and holding all accountable.

THE HARD PARTS:

• We're early, and that's not always comfortable. Counterpart is still a young company, which means some processes, tools, and norms are still being built in real time. You may encounter situations where the answer doesn't exist yet — and you'll be expected to help create it rather than wait for someone else to.
• The feedback culture is real. We mean it when we say speak boldly and honestly. That goes both ways — you'll be expected to give direct feedback and to receive it without defensiveness. If you've spent your career in environments where difficult conversations get softened or avoided, that adjustment can take time.
• Distributed work requires more intentionality. There's no office to drop by, no hallway conversation to clear up a misunderstanding. Staying connected, communicating proactively, and building relationships across a remote team takes real effort; it doesn't happen automatically here.
• We move fast and expect you to keep up. Counterpart operates with a bias toward action. Decisions get made quickly, priorities can shift, and we don't wait for perfect information. If you're used to slower, more deliberate organizational rhythms, the pace here can be a genuine adjustment.
• You're expected to own your outcomes. There's a high degree of autonomy here, which is a feature, but it also means there's no one looking over your shoulder to catch things before they become problems. The people who thrive take that ownership seriously and hold themselves accountable without being asked.

WHO YOU WILL WORK WITH:

• Eric Marler, Head of Claims: An industry veteran, Eric has more than 20 years of experience working with or for insurers offering management liability solutions. He is a licensed attorney who began his career in private practice before transitioning in-house. Prior to joining Counterpart, Eric held leadership roles at Great American Insurance Group and The Hanover Insurance Group.
• Dan Dubick, Claims Manager: Dan has worked across the insurance claims industry, including medical professional liability with MAG Mutual and Fortress Insurance and automobile liability with State Farm. A licensed attorney and mediator, he has held roles spanning legal practice and claims management.
• Tobias Schuler, Head of Data Analytics: After becoming a Fellow of the Casualty Actuarial Society and working as a consultant actuary at EY for several years, Tobias went on to drive the actuarial data & systems teams at QBE. He further leveraged his deep insurance and technical expertise at Munich Re Digital Partners in North America, where he headed data and analytics and oversaw the data infrastructure behind some of their largest programs.
• Chris Shafer, Chief of Staff: Chris is a published scientific author, having studied the neural correlates of gratitude at the lauded Brain and Creativity Institute. He has since helped to launch numerous businesses in which he held a variety of critical roles from product management to business operations to strategic partnerships. Chris received his bachelor’s degree in Biological Sciences from the University of Southern California.
• Tanner Hackett, CEO & Founder: Having founded two other major startups, including Button and Lazada, Tanner now spends his time focused on mental health through his philanthropy, Openminded.org, in addition to reading, surfing, yoga, and enjoying the outdoors.

WHAT WE OFFER

• Stock Options: Every employee is able to participate in the value that they create at Counterpart through our employee stock option plan.
• Health, Dental, and Vision Coverage: We care about your health and that of your loved ones. We cover up to 100% of your monthly contributions for health, dental, and vision insurance and up to 80% coverage for family members.
• 401(k) Retirement Plan: We value your financial health and offer a 401(k) option to help you save for retirement.
• Parental Leave: Birthing parents may take up to 12 weeks of parental leave at 100% of their regular pay following the birth of the employee’s child, and can choose to take an additional 4 unpaid weeks. Non-birthing parents will receive 8 weeks of parental leave at 100% of their regular pay.
• Unlimited Vacation: We offer flexible time off, allowing you to take time when you need it.
• Work from Anywhere: Counterpart is a fully distributed company, meaning there is no office. We allow employees to work from wherever they do their best work, and invite the team to meet in person a couple times per year.
• Home Office Allowance: As a new employee, you will receive a $300 allowance to set up your home office with the necessary equipment and accessories.
• Wellness stipend: $100 per month to spend toward an item or service that supports your wellness (i.e. massage or gym membership, meditation app subscription, etc.)
• Book stipend: To support your intellectual development, we offer a book stipend that allows you to purchase books, e-books, or educational materials relevant to your role or professional interests.
• Professional Development Reimbursement: We provide up to $500 annually for you to invest in relevant courses, workshops, conferences, or certifications that will enhance your skills and expertise.
• No working birthdays: Take your birthday off, giving you the opportunity to relax, enjoy your special day, and spend time with loved ones.
• Charitable Contribution Matching: For every charitable donation you make, we will match it dollar for dollar, up to a maximum of $150 per year. This allows you to amplify your charitable efforts and support causes close to your heart.

COUNTERPART'S VALUES

• Conjoin Expectations - it is the cornerstone of autonomy. Ensure you are aware of what is expected of you and clearly articulate what you expect of others.
• Speak Boldly & Honestly - the only failure is not learning from mistakes. Don’t cheat yourself and your colleagues of the feedback needed when expectations aren’t being met.
• Be Entrepreneurial - control your own destiny. Embrace action over perfection while navigating any obstacles that stand in the way of your ultimate goal.
• Practice Omotenashi (“selfless hospitality”) - trust will follow. Consider every interaction with internal and external partners an opportunity to develop trust by going above and beyond what is expected.
• Hold Nothing As Sacred - create routines but modify them routinely. Take the time to reflect on where the business is today, where it needs to go, and what you have to change in order to get there.
• Prioritize Wellness - some things should never be sacrificed. We create an environment that stretches everyone to grow and improve, which is fulfilling, but is only one part of a meaningful life.

Our estimated pay range for this role is $120,000 to $160,000. Base salary is determined by a variety of factors, including but not limited to, market data, location, internal equitability, and experience.

We are committed to being a welcoming and inclusive workplace for everyone, and we are intentional about making sure people feel respected, supported and connected at work—regardless of who you are or where you come from. We value and celebrate our differences and we believe being open about who we are allows us to do the best work of our lives.

We are an Equal Opportunity Employer. We do not discriminate against qualified applicants or employees on the basis of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by federal, state, or local law, rule, or regulation.