What You'll Do:

• Platform Administration: Manage administrative consoles for GCP, AWS, and Azure; oversee user provisioning, permission sets, and security configurations.

• License & Spend Management: Track resource utilization and manage license lifecycles. Monitor cloud usage and monthly spend to ensure budget alignment.

• Triage & Support: Act as the Tier 2/3 escalation point for cloud infrastructure help desk tickets across GCP, AWS, and Azure. Manage and prioritize incoming service requests for new access or platform features.

• Vulnerability Management: Run regular vulnerability scans across cloud and on-premises environments, track remediation to closure, and coordinate patch management cycles.

• Reporting & Analytics: Deliver quarterly reports on cloud platform adoption, ROI, usage trends, and system performance across GCP, AWS, and Azure to stakeholders.

• Process Improvement: Continuous refinement of service request forms and automated provisioning workflows to streamline the cloud infrastructure onboarding experience.

What You Will Bring to Coupa:

• Experience: 3+ years in IT Systems Administration or SaaS Operations.

• Technical Proficiency: Strong familiarity with Google Workspace Admin, enterprise SSO/IdP integrations (including Okta), Google Cloud Platform, AWS, and Azure; exposure to AI model deployment consoles is a plus.

• Vendor Management: Proven track record of managing high-touch relationships with Tier 1 software vendors.

• Analytical Skills: Ability to translate raw usage data into actionable insights and executive-level reporting.

• Communication: Exceptional ability to explain technical concepts to non-technical users.