Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on
Life at Coupa blog and hear from our employees about their experiences working at Coupa.
The Impact of a Talent Strategy Specialist at Coupa:
The Talent Strategy Specialist is a pivotal role within the organization’s Talent Strategy team, dedicated to enhancing employee development and experiences. This role combines an acumen for technical and logistical consulting with hands-on program administration, working across HR to deploy and manage data-driven learning solutions and engaging employee experience initiatives. The Talent Strategy Specialist promotes alignment with organizational goals and core values, fostering a culture of belonging and continuous learning and development.
What You’ll Do
Communications and Stakeholder Engagement
- Support all areas of Talent Strategy including Learning Consultants, Career Experience, Talent Development, and Organizational Effectiveness to guide effective content structure and communications deployment strategies.
- Assist in the creation of communication materials (e.g., Source page creation, creation of function-specific messages linking to appropriate content using material from other teams, appropriate HR Slack channels).
- Maintain communications calendars and coordinate communications in partnership with the Talent Strategy COE, other HR COEs, HRBPs, and Comms teams.
- Utilize designated templates and standardized communication formats to ensure consistency and alignment across TS communications.
- Organize and maintain Talent Strategy resources and communication materials, linking them to relevant documentation and tools.
- Utilize AI prompt engineering (e.g, Gemini Enterprise, Claude, ChatGPT) for communications, presentation building, analysis, and processing unstructured data.
Program Support and Coordination
- Provide operational lift for select Talent Strategy solutions as required.
- Coordinate logistics for TS programs and events (onsite and virtual), partnering with IT and Workplace Experience teams.
- Manage tools and resources for facilitators, ensuring smooth execution of events.
- Utilize and review playbooks and processes to ensure consistent program execution.
- Serve as the point of contact for Talent Strategy program inquiries, including monitoring EDGE inbox, event related questions, and maintenance of posted learning resources.
- Drive alignment across onboarding, acculturation, and employee development and experience programs to ensure seamless execution and hand-offs.
- Facilitate progress tracking and timely status updates for projects and roadmaps across Talent Strategy and HR COEs as requested.
- EDGE Support and Administration
- Serve as the primary point of contact for all global learning programs within the EDGE Learning Management System (LMS).
- Provide LMS support, including reporting, system communications, and profile management.
- Collaborate with internal teams on the structure and deployment of HR-led learning initiatives.
Learning Impact Alignment
- Partner with Talent Strategy clients to develop measurable learning objectives and define key performance indicators (KPIs) aligned with business priorities.
- During the learning program design phase, drive teams to identify and clarify organizational needs:
- Payoff Needs: The economic opportunities or problems the learning solution addresses.
- Business Needs: Key metrics such as productivity, quality, and customer satisfaction.
- Performance Needs: Behaviors or processes that must change to achieve business goals.
- Learning Needs: Knowledge and skills required to enable these changes.
- Preference Needs: Delivery methods for effective knowledge transfer and application.
- Conduct quarterly check-ins and refine strategies using performance data. Continuous Improvement and Innovation
- Promptly measure and report program effectiveness using assessments, surveys, and feedback mechanisms after each program session or cohort.
- Proactively identify and recommend process improvements across TS to enhance operational efficiency.
- Stay updated on relevant trends and technologies, integrating innovative approaches into program recommendations.
- Use data to continuously improve the deployment of TS initiatives, maximizing measurable business impact.
Metrics and Reporting
- Develop and track program metrics, to include efficiency, effectiveness, and outcomes (e.g., cost per participant, participant satisfaction, business impact).
- Deliver monthly reports summarizing program results, forecasts, and comparisons against targets.
- Partner with Sr. Data Insights & Analytics Manager to coordinate accurate data collection and analysis for reporting.
- Utilize skilled AI prompt engineering in tools (e.g, Gemini Enterprise, Claude, ChatGPT) for analysis and processing unstructured data program data.
What You Will Bring to Coupa
- Bachelor’s degree in Business Administration, Education, or a related field.
- 2+ years of experience in operations, event planning, or learning program management.
- Self-starter with strong organizational and attention-to-detail skills.
- Ability to manage multiple projects simultaneously in a dynamic environment.
- Strong customer service orientation and ability to adapt under pressure.
- Technical proficiency with tools like Microsoft Excel, Asana, and Zoom.
- Expertise in data-driven decision-making and using analytics to guide strategy.
- Budget and project management experience.
- Knowledge of learning trends, technologies, and best practices.
At Coupa, we are 100% committed to creating and nurturing an environment that supports your physical, mental, and community well-being . We offer a comprehensive suite of benefits designed to help you and your family thrive:
Global Well-Being Perks (For All Employees Globally)
- Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together .
- Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month .
- Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about .
- Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents .
- Business Travel Protection: Travel with peace of mind. Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel .
- Referral Bonus Program: Share the Coupa experience! Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles .
Please note: In addition to these global well-being perks, Coupa offers highly competitive, location-specific benefits packages (which include comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection) tailored to your primary work location. Your recruiter will walk you through the specific regional benefits package for this role during the interview process.
Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
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