AI Deployment Manager

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, & co-founder, Tim Shi, an early member of Open AI.

We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

About the Role:

At Cresta, shipping AI is only half the story. Deploying it successfully is where the real impact happens.

As an AI Deployment Manager, you’ll own the moment where cutting-edge AI becomes real-world results. You’ll lead customer deployments end-to-end, turning ambitious AI initiatives into live, adopted solutions that drive measurable business outcomes.

This role is perfect for someone who loves leading complex projects, working directly with customers, and seeing technology make a tangible difference. You’ll be hands-on, customer-facing, and deeply embedded in how Cresta delivers value at scale.

What You’ll Do:

• Lead end-to-end AI deployments, from kickoff to successful launch
  
  
• Own project planning, timelines, execution, and delivery across customer implementations
  
  
• Act as a trusted partner to customers, helping translate business goals into successful AI deployments
  
  
• Deploy and operationalize AI models across Cresta’s platform in partnership with internal teams
  
  
• Including rules-based models, summarization, generative knowledge assistance, and more
  
  
• Drive value realization, ensuring deployments deliver measurable results — not just go-live dates
  
  
• Guide customers confidently through every phase of deployment, keeping momentum high and stakeholders aligned
  
  
• Collaborate closely with Solutions Engineering, Product, Customer Success, and Engineering teams
  
  
• Anticipate risks, solve problems, and keep complex initiatives moving forward
  
  

What Success Looks Like:

• Customers launch AI solutions that actually get used — and drive real outcomes
  
  
• Deployments are smooth, on time, and aligned to clear success metrics
  
  
• Customers leave deployment excited, confident, and ready to scale
  
  
• Internal teams rely on you to bring clarity and execution to complex work
  
  
• You consistently turn complexity into progress
  
  

Qualifications We Value:

• Experience leading technical or AI-driven SaaS implementations
  
  
• Strong project management skills paired with a consultative mindset
  
  
• Comfort working with technical concepts, data, and analytics
  
  
• Ability to translate complex technology into clear, actionable plans
  
  
• A customer-first mentality with a bias toward execution and outcomes
  
  
• Thrive in fast-paced, high-growth environments

Why You’ll Love This Role:

• You’ll own some of the most visible and impactful work at Cresta
  
  
• You’ll work hands-on with cutting-edge AI used by leading enterprises
  
  
• You’ll partner deeply with customers and see the impact of your work firsthand
  
  
• You’ll collaborate with world-class teams across product, engineering, and go-to-market
  
  
• You’ll help define what “great AI deployment” looks like at scale

Compensation at Cresta:

Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.

Compensation for this position includes a Base salary + Bonus + Equity.

Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Your recruiter can provide further details. In addition, total compensation includes a comprehensive benefits package for you and your family.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to [email protected]