The primary focus of this role will be to support various aspects of the success team's daily operations, including inbox management, file organization, and data maintenance.
Job Responsibilities
- Inbox and Calendar Management
- Assist in organizing and managing the success team's email inbox
- Sort and prioritize emails to ensure efficient communication and timely responses
- Coordinate with different teams to schedule meetings and send calendar invites
- Collaborate with team members to resolve customer inquiries and escalate issues as needed
- Success Drive Management
- Support the organization of files and folders in the Success drive, ensuring all documents are correctly labeled and categorized
- Assist in maintaining the status of projects by moving folders to appropriate statuses such as Active, Paid, or Inactive
- Work closely with team members to ensure easy accessibility and navigation of files in the drive
- CRM Management and audit
- Aid in updating and aligning company profiles in CrewHub and HubSpot with accurate and consistent information
- Assist in verifying and updating company details to ensure data integrity and alignment with current company developments
- Contractor communication
- Keep Microsoft Teams groups updated and conduct an audit to ensure only active contractors are added to the correct groups
- Keep MS Teams groups active by sending and replying to messages every day
- Assist CSM in conducting check-in meetings with contractors
- Send monthly reports about the status of contractor meetings and specific escalations
- Contact Profile Management
- Assist in managing contact profiles in HubSpot by removing contractors from the contacts associated with companies
- Support the maintenance of an up-to-date database by verifying and updating contact information as necessary
Requirements
- Currently enrolled in or recent graduate of a relevant degree program (Business Administration, Marketing, Communications, etc.)
- Can Work 9:00 AM – 1 PM EST
- Can work in a fast-paced working environment
- Excellent verbal and written communication skills
- Strong admin, time-management, and organizational skills
- Basic knowledge of G Suite applications (Gmail, Google Drive, Google Docs, etc.)
- Ability to work independently and collaboratively in a team environment
- Eagerness to learn and contribute to the success of the team
- Can render a minimum of 400 hours
Minimum Technical and Work Environment Requirements:
- Internet Connection:
- Primary internet connection with a minimum speed of 15 Mbps.
- Backup internet connection with at least 10 Mbps.
- Backup connection must be capable of supporting work during a power outage.
- Primary Device:
- Desktop or laptop equipped with at least:
- Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
- A minimum of 8 GB RAM.
- Backup Device:
- Must meet or exceed the performance of an Intel Core i3 processor.
- Must be functional during power interruptions.
- A functioning webcam.
- A noise-canceling USB headset.
- A quiet, dedicated home office space.
- Peripherals and Workspace: A smartphone for communication and verification purposes.
Benefits
Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.
