CSC Generation is the AI-native holding company re-engineering omni-channel retail. We acquire iconic brands and transform them with Genesis—our operating platform unifying a Data Fabric, Automation Engine, proprietary tools, and shared services—to modernize operations, elevate customer experience, and expand margins.
With $1B+ in revenue across 13 brands, our portfolio includes Sur La Table, Backcountry, One Kings Lane, and more—premier home and outdoor banners that double as real-world innovation hubs. CSC Generation continues to grow through M&A, revitalizing companies with strong brand recognition and loyal customers.
As a Product Speicalist, you’ll be the go-to sales and service contact for customers and trade partners interested in our furniture and collections, turning inquiries into confident purchases through expert, design-forward guidance. In this role, you’ll manage inbound and outbound touchpoints, support custom and project-based needs, collaborate with marketing and operations, and use CRM tools to nurture relationships, drive repeat business, and deliver a seamless end-to-end customer experience.
This position will report into the Customer Service Lead.
What you’ll do every day:
- Serve as the primary point of contact for inbound customer inquiries, purchase calls, and product questions related to Euro Style’s furniture and collections.
- Guide customers through the buying process by providing expert product knowledge, design-forward recommendations, and comparisons that help close sales.
- Support trade clients, interior designers, and high-value customers with personalized service and project-based needs.
- Manage custom orders, special pricing requests, and order status updates to deliver a seamless end-to-end customer experience.
- Proactively follow up on inbound leads, abandoned quotes, and past purchasers to drive repeat business and incremental revenue.
- Conduct targeted outbound outreach to nurture relationships, re-engage customers, and upsell or cross-sell complementary products.
- Partner with marketing to support promotions, launches, and campaigns, ensuring consistent messaging and strong conversion.
- Coordinate with operations and logistics to track priority orders, resolve delivery questions, and escalate issues or claims as needed.
- Participate in product launches, trainings, and industry events to stay current on the assortment and strengthen customer credibility.
What you bring to the role:
- Proven ability to build trust quickly and convert inbound customer interest into closed sales.
- Strong consultative selling and communication skills, with a customer-first mindset and attention to detail.
- Experience handling custom orders, pricing discussions, and complex product questions.
- A proactive approach to driving revenue through follow-ups, outreach, and relationship management.
- Comfort working cross-functionally with marketing, operations, and logistics teams to resolve issues and improve outcomes.
- Experience using CRM tools to track customer interactions, manage pipelines, and prioritize outreach.
- An interest in furniture, design, or home furnishings, with the ability to translate product features into customer value.
