Key Responsibilities

Clinic Operations

• Monitor and support clinic function during daytime hours, proactively identifying and communicating operational constraints
• Identify patient treatment gaps and collaborate with clinical leadership to help reassign resources as needed.

• Track operational metrics, workflows, and service levels, escalating issues or delays promptly to leadership.

• Contribute to process improvement initiatives and ensure clinic operations align with compliance standards and internal policies.

Staffing

• Partner with the clinical and operations leadership team to ensure clinician coverage aligns with volume and care needs.

• Triage and respond to real-time staffing issues, including call-outs and unexpected visit surges.

Scheduling

• Manage and maintain clinical schedules across clinician types, ensuring adequate coverage based on forecasted volume and business needs.

• Adjust schedules as needed to accommodate time off, unplanned absences, or changes in patient volume.

• Conduct regular schedule reviews to ensure accuracy and balance.

• Coordinate with provider operations to ensure clinicians are only scheduled in licensed and compliant states.

Quality & Performance

• Identify operational bottlenecks; collaborate with clinical, product, and support teams to improve workflows.

• Monitor and report issues with key performance indicators related to staffing, patient wait times, and operational SLAs in day-to-day work.

• Support compliance with internal policies and regulatory requirements.

Cross-Functional Collaboration

• Work closely with provider operations, medical leadership, and support staff to ensure alignment across teams.

• Actively participate in ongoing process improvement initiatives and special projects.

Other Duties

• Other duties may be assigned as determined by clinic need. 

• Rotating weekends may be required

Qualifications

• Bachelor's Degree in business or equivalent relevant work experience

• 4 years of experience in healthcare operations, clinical administration, or a similar field (digital health experience a plus)

• Strong problem-solving and decision-making skills, especially in fast-paced or high-pressure environments

• Excellent organizational and communication abilities

• Comfortable using tools like Slack, Excel/Google Sheets, and scheduling platforms

• Experience with provider onboarding, scheduling, or clinical workflows preferred

• Ability to work rotating weekends