About Customer.io

Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

Overview

Hi, I’m Terre Holmes, Accounts Payable Manager, and I’m looking for a Contractor Accounts Payable Coordinator to support the day-to-day operations of our Accounting team. This is a mid-level role - we're looking for someone who already gets the fundamentals of accounting and understands the why behind how we process payables, not just the mechanics of getting an invoice from A to B. You should be able to connect what you're doing day-to-day to where the team is headed, so we're building together instead of you needing a lot of hand-holding along the way.

This is a great role for someone who is detail-oriented, organized, and comfortable working in a fast-paced, collaborative environment. You'll work closely with our AP Manager and broader Accounting team to ensure timely, accurate payables and solid financial hygiene.

One thing we want to be upfront about: this role carries real ownership and can be demanding at times. If you're looking for a steady, identical-every-day kind of job, this probably isn't it. If you want a role where the work matters and you're trusted to run with it, that's exactly what we're building.

Some things you'll do

• Process incoming invoices with speed and accuracy, ensuring correct vendor setup, GL coding, and department allocation
• Review invoices for completeness and follow up on missing or incorrect information
• Monitor the AP inbox and route questions or requests to the appropriate internal stakeholders
• Onboard new vendors in our accounting system and maintain up-to-date vendor records
• Respond to vendor inquiries with clear, professional communication
• Match invoices to agreements or supporting documentation when applicable
• Reconcile vendor statements against AP records and flag discrepancies
• Reconcile corporate credit card transactions and investigate declined charges
• Support weekly payment runs by preparing payment batches and updating trackers
• Maintain organized digital records to support audits, reporting, and month-end close
• Assist with light month-end activities, including invoice compilation for accruals
• Contribute to ongoing AP process improvements and data clean-up initiatives

What we're looking for

• Mid-level AP experience - we're specifically not looking for someone entry-level
• Solid grasp of accounting fundamentals, including accruals and prepaid amortizations (a degree isn't required if you've built this knowledge through hands-on AP experience)
• Startup experience is a big plus
• Strong attention to detail and a high bar for data accuracy
• Clear, professional written communication skills
• Comfort managing routine, deadline-driven work in a remote environment, with the composure to stay steady even when things get a little stressful
• Willingness to ask questions, flag issues, and escalate appropriately
• Experience with Ramp is a plus, especially Ramp Bill Pay.

You'll be successful in this role if you

• Enjoy structured, process-driven work and take pride in getting the details right
• Stay organized and calm when handling a steady flow of tasks
• Communicate proactively and follow through consistently
• Prefer clean books and tidy records over "we'll fix it later"

Logistics

• Hours: Full time - 40 hours/week
• Location: Remote, located in the US or Canada
• Contract: 6-months, with possible extension/conversion
• Compensation: $40USD/hour
• Collaboration: Works closely with Accounts Payable Manager

Our Process

No gotchas, no trick questions — just a clear, human process designed to help both of us decide if this is a good fit.

• 30-minute Zoom call with a Recruiter
• 30-minute Zoom call with the AP Manager
• 30-minute Zoom call with Leadership
• Take-home scenario exercise, followed by a final review call with the AP Manager

All final candidates will be asked to complete a background check and employment verification as part of our pre-engagement process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conferencing platform we use for interviews, and offers will always be extended in writing on official Customer.io letterhead. If you have any questions about the role or our process, please contact [email protected].

Join us!

Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read — apply now.