Senior Product/User Researcher
•Tilt Finance· 24h
🎨 Design⏰ Full-time⭐ Senior💰 $164k-205k🇺🇸 San Diego, USA
24h ago
Customer.io·6 days ago
Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
Hi, my name is Justin, Head of Brand Studio at Customer.io, and I'm looking for a Senior Motion Designer to join our small, close-knit creative team.
Brand Studio is the creative engine behind how Customer.io shows up in the world, from product launches and campaigns to the website and live events. We're a team that moves fast, cares deeply about craft, and operates at the intersection of strategy and production.
This is a net-new role. We already have strong static design and web capability. What we need is someone who can tell our stories with movement. You'll own motion execution across our biggest brand moments: product launch videos, website animations, AI-assisted video content, and promotional pieces animating typography, brand graphics, and sound design execution. You'll work closely with our Brand Designers, Product Designers, and Marketers to translate launches and campaigns into dynamic visual content that feels unmistakably Customer.io.
If you lead with motion storytelling, use AI tools as a genuine part of your production workflow, and want your work to be front and center on a brand people love, this role is for you.
You're a motion designer who's as comfortable concepting as you are executing. You bring a strong point of view to every project and can translate a brief into something that moves, literally and emotionally. You work efficiently inside an established brand system and know how to push it forward without breaking it. AI video tools aren't a novelty to you; they're already in your workflow.
Craft with speed. You hold high standards and know how to hit deadlines. Quality and velocity aren't at odds for you.
Curiosity about what's next. You follow where the field is going: new tools, new techniques, new ways to tell a story through motion.
Collaboration over silos. You work closely with designers, developers, and marketers, and you make the output better because of it.
Bias for action. You'd rather ship something great and iterate than wait for perfect. You're comfortable with ambiguity and energized by building.
Clear communication. You ask the right questions, set clear expectations, and keep stakeholders in the loop without being asked.
We believe in transparency. The starting salary for this role is $118k - $142k USD, depending on experience and subject to market-rate adjustment.
We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.
No gotchas, no trick questions. Just a clear, human process designed to help both of us make an informed decision.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability, and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions, please contact [email protected].
Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read — apply now.