Product Operations and Strategy Manager
•AbridgeHybrid· 8h
⚙️ Operations⏰ Full-time🎯 Lead / Principal💰 $150k-165k🇺🇸 San Francisco, USA
8h ago
Customer.io·9 days ago
Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
Hi, my name is Bill Miksich, VP of Operations at Customer.io, and I'm looking for a Technical Operations Manager to join our Strat Ops team.
You'll work alongside our existing Tech Ops Manager, to build, maintain, and scale the internal systems that keep the company running. The work is primarily about building AI-assisted internal tooling — partnering with our Automation/AI leads on agent infrastructure and evals, and building integrations across our stack (Linear, Ramp, Notion, Slack, Google Workspace, 1Password, Kandji, GCP). You'll work across teams — especially BizOps and People — identifying where toil can be automated, building solutions quickly, and leaving behind documentation that lets others self-serve.
This isn't a role where someone hands you a ticket queue. We operate like a startup — broad scope, fast iteration, high ownership. The right person doesn't need much direction to get moving; they talk to a stakeholder, understand the real problem, and start shipping.
Builder mentality: You find genuine satisfaction in shipping internal tools that people actually use. You're biased toward building a small working version quickly over planning the perfect system for months.
Ownership and autonomy: You identify what needs to be done, build it, and maintain it — without waiting to be told. When a team is blocked, you step in.
Range without ego: You can hold a credible technical conversation with our CTO and turn around and explain the same system clearly to a finance manager. You adapt your communication to the room.
Cross-functional curiosity: You actively look for where operational friction exists across the business. You don't wait for teams to come to you with a fully formed problem statement — you surface friction before it escalates.
Pragmatic documentation: You write runbooks, wikis, and guides that people actually follow — not as an afterthought, but as part of how you build.
This is a chance to be a technical force multiplier across an entire company — not buried in one team's backlog. You'll own meaningful scope from day one, work on a small team that ships fast, and build AI-powered internal infrastructure at a company that's actively pushing the edge of what that looks like.
We believe in transparency. Starting salary for this role is $117,000 - $120,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
We know our people are what make us great, and we're committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.
No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact [email protected].
Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read — apply now.