JOB SUMMARY:

Implementation & Training Services helps new and existing customers successfully onboard and launch with D2L products. We prioritize partnering with our customers by adopting a consultative approach to determine the right training options for their needs.

As a Trainer, you will be responsible for delivering interactive online sessions on a diverse range of D2L tools and products, ensuring engaging learning experiences for participants. By developing and improving training materials, resources, and other documentation you will deliver meaningful sessions that impact our users’ ability to interact with the Brightspace platform. We're looking for individuals who are confident, clear communicators who have an understanding of software and a passion for education. Travel may be required.

The role encompasses a wide range of responsibilities that span across various areas: training delivery, content development, and workshop facilitation.

HOW WILL I MAKE AN IMPACT?

• Training delivery and development:
  • Provide training for clients and D2L employees to increase understanding and knowledge of D2L’s products and services
  • Develop expertise in the entire suite of D2L products
  • Develop and improve training material, courses and webinars - to include agendas, videos, job aides, leave-behinds, assessment activities, simulations, and
  • Conduct needs assessment to develop tailored training plans for clients across all verticals (K12, Higher Education and Corporate)
  • Execute pre- and post-training support activities or implement reinforcement solutions
  • Enhance training experience for clients with value-added best practices consultation
  • Engage with all stakeholders to customize the training material according to the specific needs and characteristics of the intended audience
  • Combine your knowledge of adult learning theory with your classroom teaching experience to create impactful and engaging training experiences that focus on the use of technology to transform learning
  • Keep up to date with Web 2.0 technologies that are used to facilitate eLearning
  • Track assigned projects and update their progress
• Internal knowledge and process improvement:
  • Collaborate with other Trainers to implement the best practices in product training delivery
  • Promote knowledge sharing within the company
  • Contribute to internal improvement initiatives as required
  • Keep up to date with D2L and partner products and processes
  • Keep up to date with new technology trends to help facilitate client learning solutions
• Participate in other billable and non-billable responsibilities as required

WHAT YOU'LL BRING TO THE ROLE:

Key Competencies:

• Excellent oral and written communication skills to express ideas and information clearly, concisely, and effectively, adapting communication style to suit different audiences and can convey complex concepts in a straightforward manner
• Excellent presentation skills and persuasive speaking skills for a variety of group sizes
• Outstanding use of reflective listening and feedback to encourage group involvement, to clarify and expand upon trainee contributions, to guide the direction of the discussion, and to enhance trainees’ understanding of the content and concepts being presented
• An understanding of the typical stages in the development and mastery of new knowledge and skills, and an ability to develop training materials that promote this sequential development
• Effective strategies to keep trainees focused, on task, and within established time frames, while remaining responsive to the group needs and concerns
• Ability to incorporate feedback and participant evaluations to identify opportunities for improving the training

Skills:

• Demonstrated expertise in adult learning principles, methodologies, and the design and development of course
• Bilingual – English / Canadian French at an advanced spoken and written level (comfort with European French an asset)
• Knowledge of Web 2.0 technologies that are used to facilitate eLearning

Work Experience: 

• Minimum 3 years’ experience teaching in a blended learning setting
• Minimum 1 years’ experience teaching and training adult learners on complex concepts
• Knowledge of eLearning and/or Learning Management Systems considered an asset

Education: 

• University degree/diploma or equivalent in relevant field considered an asset