Customer Success Manager - OEM
•Domain Tools· 18h
🎧 Support⏰ Full-time🎯 Lead / Principal🇺🇸 USA
18h ago
Datakindinc·2 days ago
Remote position available anywhere in the U.S. with working hours primarily between 8am-6pm Eastern Time. Estimated travel of 10-20% to support institutional go-lives.
The salary range is $133,000 - $145,000.
This range is based on DataKind's Senior Manager, Technical, level salary band. Actual salary within this range will be based on the candidate's experience and internal salary equity scan of active employee(s) with similar role and experience. Candidates who meet the role's requirements are typically positioned in the lower to middle of the range, with higher placement reserved for candidates who bring significantly above-required experience or expertise.
Reporting to the Director, Product, the Technical Solutions Engineer owns the full technical arc of onboarding and implementing our platform for new higher education institutions, from the first discovery call through go-live. You'll run discovery to understand each institution's data landscape, design how their systems connect to ours, and personally write and ship the code and configuration that makes that connection work. You’ll be the first technical point of contact for our customers whenever they need help, helping to ensure the platform works for each institution's specific data environment. Over time you'll also turn what you learn from each engagement into reference architectures and playbooks, so every new institution onboards faster than the last.
Core Responsibilities
Implementation and Delivery
Technical Partner Engagement
Cross-Functional Alignment
At DataKind, we believe in the transformative power of data science and AI to create a more promising future. Since our founding in 2012, we've been at the forefront of designing scalable, data-driven tools that address some of the world's toughest challenges—ranging from frontline health, humanitarian action, climate and environment, economic opportunity, education, and more. As both a product innovator and a movement catalyst, we set new standards in the social sector, empowering organizations to harness the full potential of data science and AI while putting communities first.
At DataKind, we believe that people are the most important asset to delivering on our mission. As a people-first remote organization, we offer the following for all our employees:
Flexibility and time off. Enjoy genuine flexibility that goes beyond adjustable hours. We build in shared time off, organization-wide recharge days, bi-weekly meeting-free days, and flexible PTO (with a minimum of 20 vacation days encouraged annually).
Comprehensive Wellness Support. We care for your total wellbeing with 100% employer-paid medical, vision, and dental benefits for employees (72% for dependents), a wellness reimbursement program for the activities and purchases that matter to you, and 12 weeks paid parental leave when you need it most.
A Culture of Growth. Every team member receives professional development funding each year, alongside mentorship and advancement opportunities. We invest in your future with a 401(k) plan with 5% employer matching.
Meaningful Connection. Despite being distributed across time zones, we value being able to come together in person for conferences, strategic planning, and at our annual staff retreat.
Living our Values. DataKind is committed to a diverse, equitable and inclusive work environment in our day-to-day work and via special initiatives driven by our DEI Steering Committee.
DataKind is an equal opportunity employer and strongly encourages candidates from underrepresented groups in tech to apply. DataKind does not discriminate on the basis of race, color, gender, disability, religion, national origin, age, sexual orientation, genetic information, pregnancy, or any other protected category.
Applicants must have a U.S.-based permanent address and currently authorized to work in the United States on a full-time basis indefinitely without employer visa sponsorship.