Outbound Sales Engineer
•SerpApi· 3y
💻 Engineering⏰ Full-time📈 Mid Level💰 $80k-100k🌍 Worldwide
3y ago
Deepgram·3 months ago
Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram.
At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance.
Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do.
Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5.
As a Billing & Analytics Engineer on the Console & Analytics team, you will own the systems that turn Deepgram’s raw API usage into accurate invoices, revenue-grade analytics, and the self-service billing experience our customers depend on. This is the financial backbone of a high-growth AI company: every dollar of revenue flows through the code you build and maintain.
You will design and operate the full billing pipeline—from usage event ingestion and metering through aggregation, rating, invoicing, and integration with third-party billing and CRM platforms. You’ll also own the analytics surfaces that give customers visibility into their consumption and give internal teams the data they need to operate the business. This role pulls billing and analytics engineering out of the broader Console team, creating a dedicated function that insulates and accelerates Deepgram’s product-led growth (PLG) effort.
Usage Metering & Event Processing: Design, build, and maintain the pipeline that ingests, validates, and processes usage messages from Deepgram’s inference and voice agent services. Ensure events are captured with sub-second reliability at scale, with idempotency and exactly-once semantics to guarantee billing accuracy.
Usage Aggregation & Summarization: Build the aggregation layer that rolls raw usage events into usage summaries—by customer, product, time window, and pricing dimension. Optimize for query performance so that both real-time dashboards and end-of-period billing runs operate within SLA.
Billing System Integration: Own the integration with usage-based billing platforms (M3ter, Metronome, or equivalent). Implement rating, plan management, and invoice generation logic. Ensure billing data reconciles cleanly with usage records and that edge cases (overages, credits, mid-cycle plan changes, enterprise commitments) are handled correctly.
CRM & RevOps Integration: Build and maintain integrations with Salesforce and RevOps tooling to synchronize customer accounts, contract terms, entitlements, and billing status. Partner with Finance and RevOps to ensure billing data supports revenue recognition, forecasting, and audit requirements.
Console Billing Experience: Develop the customer-facing billing and usage views within the Deepgram Console. Build clear, actionable dashboards that show real-time and historical usage, current spend, billing history, and plan details. Design the self-service flows for plan upgrades, payment method management, and invoice retrieval.
In-DC Access, Permissions & Token Management: Own the billing-adjacent authorization surfaces: API key and token management, usage-based access controls, entitlement enforcement, and the permission model that gates feature access based on customer plan and billing status. Ensure these systems are secure, auditable, and performant.
Analytics & Reporting: Build internal analytics pipelines and dashboards that surface usage trends, cohort behavior, conversion funnels, and revenue metrics to Product, Growth, and Finance teams. Instrument the billing system for operational observability—alerting on anomalies, reconciliation failures, and SLA breaches.
Data Integrity & Reconciliation: Implement automated reconciliation between usage events, aggregated summaries, billing records, and payment processor data. Build alerting and self-healing mechanisms to catch and resolve discrepancies before they impact customers or revenue reporting.
5+ years of experience building and operating billing, payments, metering, or financial data systems in a SaaS or usage-based pricing environment.
Strong backend engineering skills, preferably in Rust, and in at least one of: Python, TypeScript/Node.js, Go, or similar. Comfort working across the stack when needed.
Deep experience with relational databases (PostgreSQL, MySQL) and data pipeline design—schema modeling, query optimization, and high-volume event processing.
Hands-on experience integrating with billing or subscription platforms (e.g., Stripe, M3ter, Metronome, Chargebee, Zuora) and CRM systems (Salesforce).
Understanding of usage-based pricing models, metering patterns, and the edge cases that come with them (proration, overages, commitments, credits, multi-currency).
Experience building reconciliation and data integrity systems that ensure financial accuracy at scale.
Strong communication skills—you can partner effectively with Finance, RevOps, Product, and Growth teams to translate business requirements into reliable systems.
A security-conscious mindset, especially around authentication, token management, and access control.
Experience with usage-based billing platforms (M3ter, Metronome) specifically, or building custom metering systems from scratch.
Familiarity with product-led growth (PLG) patterns: self-serve signup, usage gating, upgrade flows, and conversion instrumentation.
Experience with event-driven architectures (Kafka, SQS, Pub/Sub) for high-throughput usage event processing.
Background in revenue operations, revenue recognition (ASC 606), or SOX-relevant billing controls.
Experience with analytics/BI tooling (Looker, Metabase, dbt) and building internal data products.
Prior work at a company where billing accuracy directly impacted customer trust and revenue at scale.
Deepgram’s growth is powered by a usage-based model where customers pay for what they consume. Every usage event, every invoice, every plan upgrade flows through the systems this role owns. As Billing & Analytics Engineer, you’ll ensure that Deepgram gets paid accurately and on time, that customers have full visibility into their consumption, and that internal teams have the financial data they need to scale the business. By creating a dedicated billing engineering function, this role directly enables the Console and PLG teams to move faster on product innovation without billing complexity as a bottleneck.
Medical, dental, vision benefits
Annual wellness stipend
Mental health support
Life, STD, LTD Income Insurance Plans
Unlimited PTO
Parental leave
Flexible schedule
12 Paid US company holidays
Quarterly personal productivity stipend
One-time stipend for home office upgrades
401(k) plan with company match
Tax Savings Programs
Learning / Education stipend
Participation in talks and conferences
Employee Resource Groups
AI enablement workshops / sessions
*For candidates outside of the US, we use an Employer of Record model in many countries, which means benefits are administered locally and governed by country-specific regulations. Because of this, benefits will differ by region — in some cases international employees receive benefits US employees do not, and vice versa. As we scale, we will continue to evaluate where we can create more alignment, but a 1:1 global benefits structure is not always legally or operationally possible.
Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $215M in total funding. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you!
Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.
We are happy to provide accommodations for applicants who need them.