● Manage medium to high level complexity projects or programs

● Coordinate project plans by monitoring schedules and ensuring quality in all deliveries

● Be the primary point of contact on the project with the customer

● Work with the Sales team to understand the services sold and the customer requirements

● Handle a variety of customer issues through multiple communication channels

● Lead your project team to successful completion of the project

● Ensure quality and performance measurements are met and provide feedback to management

● Guarantee the successful completion of required achievements and system-based project closure

● Manage escalations and deal with management and executives to resolve issues

● Mentor newly hired PMs until they are ready to solo

Requirements

● Ability to communicate clearly and handle more than one project simultaneously

● Customer service skills and a customer-first approach

● Technical affinity

● Capability to manage and prioritize time and resources to meet project requirements

● Problem solving skills

● Risk mitigation and escalation management

● PMP certificate preferrable

Benefits