The role
As an SMB Account Manager for the French Market, you will have discussions with our restaurant partners about all aspects of their business. Whether that's how they can get involved in our national and local marketing campaigns, what steps they can take to offer the best delivery experience possible to customers or how they can take advantage of our latest technology and perks, you will help restaurants to get the very best out of our platform.
This will be an office-based position during your 3 month probation, following this, you will have the autonomy of hybrid working. You will work as part of the SMB (Small Medium Business) team in Manchester City Centre and you will report to your Account Management Team Lead.
The base salary is £29,300, plus a bonus of up to £6,000 per year, paid quarterly.
Start date is Early Feb 2026
What you will do
Manage a portfolio of accounts through desk-based account management model
Support growth of partners through email, phone, online presentations and video calls
Maintain long-term relationships with our partner base, ensuring the best service is provided to so our partners can be successful on our platform
Liaise between your restaurants and our teams to ensure delivery of our solutions according to our partner's needs
Manage accounts to initiate and maintain favourable relationship with partners, coupled with driving positive outcomes for Deliveroo
Execute campaigns to improve key performance metrics including customer outcomes, restaurant retention and order volume growth
Drive engagement with Deliveroo's national and local marketing opportunities for restaurants
Requirements
Track record in an account management role; strong relationship building skills to produce positive results
You're able to understand a problem and get to the crux of an issue quickly, using data and without over-complicating
You are enthusiastic, with the ability to remove barriers through creativity
You have an excellent phone manner, and experience providing telephone support to customers
You're enthusiastic about technology and keen to learn about all the ways in which our technology can help our partners succeed
Language skills - ability to converse with businesses in French
Why Deliveroo?
Why Deliveroo? When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us.
We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We're a technology-driven company at the forefront of the most rapidly expanding industry in the world, so join us for the ride.
Benefits and Diversity
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer range of great benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an exciting space.
Please mention you found this job on YesRemoteJobs - it really helps us!
Deliveroo is on a mission to transform the way the world thinks about food delivery. It's not a chicken chow mein and a night on the sofa anymore, it's your favourite local restaurant, it's a dinner party, a date. We're five years in, and along the way our team have taken hundreds of ideas from brainstorms to global roll-outs, like Deliveroo Editions - bespoke kitchens designed to host a locally-curated selection of restaurants. Editions are our solution to ensuring that our customers have access to the best of the food-scene, no matter where they live. And that's just what we're like at Deliveroo, no compromise allowed and lots of food-inspired challenges to get your teeth into. Out-of-the-box thinking is actively encouraged and we move quickly to make great ideas happen. We're energetic, fast-paced and blow off steam with free-for-all Friday lunches. It's a formula that's working too - we're bringing great food to customers in 12 countries and over 200 cities.
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