At foodpanda, we believe that our logistics partners are the backbone of our success. We are seeking an analytical 3PL Vendor Management Trainee to be at the heart of our last-mile operations by monitoring vendor performance, tracking operational KPIs, supporting reporting, and coordinating with internal teams and external delivery partners to ensure smooth daily operations.This is a hands-on role suited for someone who is analytical, detail-oriented, and interested in eCommerce, logistics, and supply chain operations.
Responsibilities
- Performance Monitoring & Analytics:
- Assist in tracking daily and weekly performance of delivery partners
- Monitor key KPIs including on-time delivery, failed deliveries, SLA compliance
- Support investigation of service failures and escalation cases
- Prepare performance reports and dashboards for internal review
- 3PL Vendor Operations:
- Support with 3PL rider positioning and ensuring that Riders are hitting target numbers
- Support on Vendor Payments based on contracting and invoicing
- Coordinate with internal teams on operational issues and delivery escalations
- Support in creation and documentation of SOPs to properly manage 3PL vendors
- General Logistics Support:
- Support with project management on cross-functional projects
- Support on day-to-day operational processes to continuously improve on rider processes.
Education
- Currently pursuing a Diploma or Bachelor’s Degree in Supply Chain, Logistics, Business, Operations, or a related field
Skills
- Deep analytical and problem-solving skills
- Good familiarity with analytical tools (e.g. SQL, Python)
- Must-have deep experience with excel skills with capability of building up excel dashboards
- Detail-oriented with strong organizational skills
- Good communication and stakeholder coordination skills
- Comfortable working in a fast-paced operational environment
- Proactive, reliable, and willing to learn
What We Offer:
- An opportunity to be part of a dynamic, fast-paced global company.
- Hands-on experience in managing the vendors that power our city’s delivery network.
- Direct guidance from experienced Logistics and Supply Chain professionals.
- Deep exposure to the inner workings of e-commerce and q-commerce logistics.
- A collaborative, supportive, and vibrant work environment where your voice is heard.
