We are seeking an exceptional Strategic Communications Lead to architect and lead end-to-end communication for a complex, multi-pillar enabling area modernisation programme. This role is designed for a high-impact professional who thrives at the intersection of strategy, storytelling, and enterprise change, and who has demonstrably shaped communications across technology, operating model, process, and behavioural change at scale. This is a unique opportunity to play a pivotal role in embedding clarity, alignment, and momentum across a large, diverse organisation operating in Sub-Saharan Africa, with direct exposure to senior leadership in a fast-evolving, collaborative environment.

The Opportunity:

You will lead the design and execution of an integrated communication strategy anchored in the programme achieving defined and ambitious Objectives and Key Results (OKRs)—translating complex change agendas into clear, compelling, and actionable narratives that mobilise stakeholders across multiple geographies and cultures.

This role may require travel across East and West Africa to ensure meaningful engagement and localisation of communication strategies.

Key Responsibilities

• Own the programme Narrative
  • Develop and sustain a single, trusted narrative that aligns leadership and employees around the ambition, ensuring consistency across all business units and geographies.
  • Translate multi-dimensional change programmes (technology, operating model, process, and behaviour) into compelling, audience-relevant storytelling.
• Design Enterprise-Grade Communication Architecture
  • Build structured communication frameworks, governance models, and messaging architectures that enable disciplined, scalable execution across a complex organisation.
  • Align communication strategy to OKRs, ensuring clear line-of-sight between strategic objectives and day-to-day messaging.
• Lead High-Impact Communication Campaigns
  • Design and execute integrated, multi-channel campaigns that drive awareness, understanding, and behavioural shift.
  • Oversee a sophisticated communication ecosystem including executive town halls, leadership cascades, micro-content strategies, and digital engagement platforms.
• Drive Behavioural Change Through Insight-Led Messaging
  • Apply behavioural science and audience segmentation to craft targeted messaging that reduces resistance, builds trust, and drives adoption.
  • Ensure communications resonate across diverse, cross-cultural audiences in a Sub-Saharan African context.
• Create Best-in-Class Content
  • Deliver high-quality, multi-format materials (executive scripts, FAQs, playbooks, video content, dashboards) tailored to different stakeholder groups, personas and learning preferences.
  • Ensure messaging is consistent, engaging, and aligned across all channels.
• Enable and Elevate Leadership Communication
  • Equip executives and senior leaders with world-class communication toolkits, including talking points, narrative frameworks, and guidance for navigating complex or sensitive conversations.
  • Act as a trusted advisor to leadership on communication strategy and positioning.
• Measure, Learn, and Optimise
  • Establish robust feedback loops (pulse surveys, readiness assessments, analytics) to evaluate impact.
  • Continuously refine communication strategies based on data-driven insights to maximise engagement and effectiveness.

We are intentionally seeking talent with deep expertise in large-scale transformation environments, ideally gained within professional services partnerships, global corporates, or leading communications/PR agencies.

Experience & Background

• 6+ years’ experience in strategic communications, change communications, or corporate affairs within complex, matrixed organisations
• Bachelor's degree in communication or related field
• Proven track record of leading communications for enterprise-wide transformation programmes, spanning:
  • Technology / digital transformation
  • Operating model redesign
  • Process optimisation
  • Culture and behavioural change
• Strong experience working across Sub-Saharan Africa, with the ability to navigate regional nuances and cultural dynamics effectively
• Experience within a partnership model (e.g., professional services) and/or top-tier communications / PR agency highly advantageous
• Exposure to large, multinational corporate environments with senior stakeholder engagement

Capability & Skillset

• Exceptional storyteller and narrative architect
  Able to distil complexity into clear, inspiring, and action-oriented communication that resonates at all levels
• Cross-cultural influence and stakeholder engagement
  Skilled at building alignment across diverse leadership teams, geographies, and cultures
• Enterprise communication design expertise
  Strong ability to create structured frameworks, governance, and scalable communication programmes
• Behavioural-led communication approach
  Proven ability to apply behavioural insights to drive adoption and shift mindsets
• Multi-channel campaign leadership
  Experience orchestrating integrated campaigns across traditional and digital platforms
• Data-driven and outcome-oriented
  Uses insights and analytics to continuously improve communication effectiveness
• Executive presence and advisory capability
  Comfortable operating at senior levels, influencing and partnering with executive leadership

Why This Role

This is not a traditional communications role. It is a strategic position at the heart of transformational change, offering:

• Direct impact on a high-profile, multi-market transformation agenda
• Exposure to senior leadership and decision-making forums
• The opportunity to shape communication across diverse African markets
• A platform to apply world-class communication and change expertise in a complex, partnership-driven environment

Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive.  Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.

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