We are seeking a Network Operations Center (NOC) Analyst to deliver level 1/2 technical support for multi-entity infrastructures, ensuring the continuity and reliability of business operations across network and security disciplines.

Based in Porto, you will join a team operating on a 24/7 shift system covering all operational hours. This role requires strong troubleshooting skills, technical expertise across networking and systems, and the ability to work effectively within a fast-paced, high-tech operational environment.

Key Accountabilities

• Monitoring & Alerts: Respond promptly to alerts from monitoring tools following established operational processes.

• Troubleshooting: Diagnose and resolve network problems, researching and implementing specific solutions.

• Change Management: Manage network changes in strict accordance with required change management processes.

• SLA & Prioritization: Prioritize operational tasks effectively to meet or exceed defined SLAs.

• Continuous Improvement: Work collaboratively with the team to identify service improvements for existing processes and procedures.

• Issue Escalation: Proactively identify, own, and escalate any issue or problem that could potentially impact services.

Technical Expertise

• Experience: Proven experience working within a Network and Systems Operations Center (NOC) or equivalent formal technical training in the area.

• Monitoring Tools: Practical knowledge of monitoring platforms (e.g., Grafana, LogicMonitor, LibreNMS, or similar).

• Networking Protocols: Solid understanding of fundamental networking protocols and technologies, including:

  • TCP/IP, DNS, PTP/NTP

  • OSPF, BGP, MPLS

• Multi-Vendor Environments: Hands-on troubleshooting experience with multi-vendor hardware and security systems, including Juniper, Cisco, Arista, Check Point, and Fortinet.

Languages

• Fluency in Portuguese and English (both spoken and written) is mandatory.

Desirable Skills (Plus)

• ITIL Framework: Good understanding of the ITIL framework and related operational IT processes.

• Automation & Scripting: Experience with scripting languages (e.g., Python, Shell, Perl, PHP) for automation or tool integration.

Soft Skills & Work Approach

• Problem-Solving: Strong troubleshooting and analytical problem-solving abilities.

• Adaptability: Ability to multi-task, prioritize effectively, and adapt quickly to changing operational demands.

• Execution: A hands-on mindset combined with a structured, organized approach to tasks.

• Collaboration & Learning: * Ability to work both independently and collaboratively within a team environment.

  • Strong communication and interpersonal skills, with the ability to explain technical issues clearly to both internal teams and external stakeholders.

  • Willingness and ability to rapidly learn new technologies, platforms, and products, often with minimal formal training.

Devoteam Group works for equal opportunities, promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization. All of our vacancies are open to people with disabilities.