Junior Administrative Assistant

About the Role

We are seeking a motivated and highly organised Junior Administrative Assistant to support day-to-day business operations. This role is ideal for an entry-level professional with strong English communication skills, excellent attention to detail, and the ability to manage multiple priorities effectively.

You will work across various administrative and customer-focused activities, maintaining accurate records, processing orders, responding to customer enquiries, and supporting multiple stakeholders across the business.

About the Client

You will be working with a professional and fast-paced organisation that values accuracy, customer service, collaboration, and operational efficiency. The team provides a supportive environment for individuals who are proactive, reliable, and eager to develop their administrative and professional skills.

Ideal Profile

• 1 - 2 Years of experience in administration, customer service, or office support
• Excellent verbal and written English communication skills.
• Strong attention to detail with a high level of accuracy.
• Ability to multitask and manage competing priorities effectively.
• Comfortable taking direction from multiple managers and stakeholders.
• Strong organisational and time-management skills.
• Proficient in Microsoft Office, particularly Outlook, Word, and Excel.
• Professional, customer-focused, and approachable communication style.
• Ability to work independently while contributing effectively within a team.
• Experience with order processing, data management, or compliance-related processes is desirable.
• Positive attitude, willingness to learn, and strong sense of accountability.

Responsibilities

• Conduct daily compliance calls and accurately record and maintain the outcomes.
• Manage and respond to customer care emails professionally and within required timeframes.
• Process customer orders accurately and efficiently.
• Cross-check information across multiple systems to ensure data accuracy and completeness.
• Perform regular data entry and maintain accurate and up-to-date records.
• Follow up on outstanding tasks and ensure they are completed within required timeframes.
• Provide administrative support to multiple departments across the organisation.
• Communicate effectively with team members, customers, and external stakeholders.
• Identify and escalate discrepancies or issues to the relevant stakeholders.
• Assist with general administrative activities and ad hoc projects as required.
• Maintain a professional and customer-focused approach across all interactions.