About Us
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.
Learn more at diligent.com or follow us on LinkedIn and Facebook
Position Overview
Diligent is seeking a Solutions Marketing Sr. Manager who excels at crafting compelling messaging and market positioning to drive growth, accelerate adoption, and elevate our brand presence - especially as we launch AI-powered innovations. The ideal candidate is a strategic storyteller and market shaper, adept at translating complex solutions into clear, differentiated narratives that resonate with target audiences. You will partner closely with Product, Product Marketing, Demand Generation, Field Marketing, AR and content teams to ensure our messaging is consistent, impactful, and aligned with our go-to-market vision. Experience executing customer advisory boards and leveraging direct customer feedback to inform positioning is highly valued.
Key Responsibilities
- Persona-based messaging: Create persona-driven messaging and sales-facing content tailored to Governance, Risk, Compliance, and Audit leaders, addressing their unique pain points, regulatory pressures, and decision-making priorities. Identify products and features related to each persona and include the value in the messaging. The
- Messaging & Positioning Leadership: Develop and refine messaging frameworks and value propositions that differentiate Diligent’s solutions in the market and drive buyer engagement.
- Integrated Campaigns: Lead the strategy and execution of high-impact campaigns, ensuring messaging and positioning are central to all initiatives.
- Product Launches: Lead and support product launches by collaborating with Product Management, Product Marketing and Sales Enablement.
- Go-to-Market Content Creation: Build assets that communicate our unique value—solution briefs, case studies, pitch decks, website copy, video scripts, and sales outreach sequences.
- Cross-Functional Partnership: Collaborate with product marketing, field & events marketing, digital, content, and sales to ensure cohesive, persona-aligned messaging across all touchpoints.
- Audience & Market Insights: Leverage buyer insights, market research, and competitive intelligence to refine messaging and ensure relevance across segments, regions, and personas. Activate industry analyst reports and insights and create compelling content for the sales teams.
Required Experience & Skills
- 7+ years of B2B marketing experience with a strong focus on messaging, positioning, and integrated campaign execution—ideally within SaaS or enterprise technology.
- Demonstrated success developing differentiated messaging frameworks and positioning strategies for global markets.
- Experience planning and executing customer advisory boards and leveraging customer insights to inform go-to-market strategy.
- Exceptional writing, storytelling, and presentation skills—with the ability to translate complex solutions into compelling narratives.
- Strong collaboration skills and cross-functional experience working with product marketing, sales, demand generation, and content teams.
- Deep understanding of the enterprise buyer journey and how to map messaging and tactics across personas, industries, and regions.
- Proficiency with AI tools and a forward-thinking mindset for integrating AI into campaign planning, execution, and performance optimization.
Preferred Experience & Skills
- Experience working in a matrixed global organization, collaborating across geographies and departments.
- Exposure to governance, risk, or compliance industries or regulated verticals such as financial services, healthcare, or energy.
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
- We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
- Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.
We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.
