Customer Success Manager - Remote
DISHER is currently partnering with a global leader in innovative supply chain solutions on their Customer Success Manager opportunity. In this role, you will serve as a strategic advisor to a portfolio of enterprise customers ($5M+ ARR). You will help customers maximize business outcomes through data-driven insights, proactive success planning, and operational optimization across complex service supply chains.
This role is a combination of executive relationship management, operational consulting, and value realization. You will partner cross-functionally with Product, Operations, and Account Management teams to drive measurable customer outcomes while helping scale their enterprise Customer Success strategy and best practices.
What it's like to work here:
This organization empowers high-performance teams to solve complex global challenges through creativity, partnership, and technology. Employees enjoy a supportive, collaborative environment where initiative and growth are celebrated. With a focus on work-life balance and professional development, this company provides meaningful opportunities for technical and personal advancement in a truly global workplace.
What you will get to do:
- Build trusted relationships with executive and operational stakeholders.
- Understand customer business priorities, operational goals, and supply chain challenges.
- Lead strategic business reviews focused on outcomes, optimization opportunities, and risk mitigation.
- Guide customers toward proactive, analytics-driven operational decision-making.
- Partner with Account Management on retention and growth strategies.
- Support onboarding, adoption, and long-term customer success.
- Analyze operational and service data to identify trends, risks, and improvement opportunities.
- Translate analytics into actionable business recommendations.
- Develop customer success plans tied to measurable business impact.
- Deliver executive-ready presentations and performance reviews.
- Contribute to customer success playbooks, health scoring, and engagement frameworks.
- Share customer insights to help improve products and customer experience.
What will make you successful:
- Bachelors degree in Business, Marketing, Communications, or a related field.
- Experience managing complex enterprise customer relationships.
- Strong executive communication and stakeholder management skills.
- Ability to influence across highly matrixed organizations.
- Ability to analyze operational data and identify optimization opportunities.
- Strong business and financial acumen.
- Experience building customer success plans or scalable engagement frameworks.
- Experience in supply chain, logistics, enterprise SaaS, or similarly complex operational environments.
- Willingness to travel up to 25% of the time.
- Must have the current and continuing right to work in the United States of America without restrictions or expirations.
