Job Title: Case Manager
Overview: The Case Manager manages personal injury cases from intake through resolution or litigation preparation, serving as the primary contact for both the file and client relationship. This role is vital within the firm's operational workflow, ensuring cases progress efficiently according to firm timelines, standards, and KPIs.
Location & Schedule:
• Remote
• Shift: 8:00 AM to 6:00 PM EST, Monday to Friday
Responsibilities:
• Act as primary point of contact for assigned clients, maintaining communication and managing expectations
• Manage cases from intake to resolution or transfer to litigation, meeting all milestones timely
• Enter, verify, and maintain accurate SmartAdvocate case records
• Track medical treatment, follow-up, and update documentation promptly
• Review and approve Legal Support Team work, ensuring quality and compliance
• Identify and resolve case progression risks, delays, or red flags proactively
• Align case management with firm KPIs, deadlines, quality standards, and workflows
• Provide escalations and case status updates to leadership as needed
• Maintain high documentation standards using templates, WorkPlans, and checklists
Qualifications:
• Minimum 1 year experience in personal injury case management or similar client-facing legal operations role
• Strong communication skills for client and internal collaboration
• High attention to detail and strong organizational skills managing multiple cases
• Proficient with case management systems (SmartAdvocate preferred) or ability to learn quickly
• Ability to work independently within a structured, process-driven environment
• Sound judgment to identify risks and escalation points early
• Experience supervising and coordinating support teams while ensuring file accuracy
Skills:
• Case ownership and client relationship management
• Accuracy and maintenance of SmartAdvocate files
• Coordination and follow-up of medical treatments
• Workflow prioritization and KPI management
• Leadership and oversight of Legal Support Team tasks
• Communication, escalation judgment, and stakeholder coordination
• Detail-oriented with strong process compliance
• Technologically proficient
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