We are looking for a Senior Associate, Network Operations Analytics to join our team! In this role, you will serve as the organization's subject matter expert on our provider network — owning the accuracy, integrity, and management of practice and provider data that directly underpins our payer relationships, contract compliance, and network growth. If you are someone who takes real pride in load-bearing work, holds yourself to a high accuracy standard, and is motivated by knowing that what you produce makes downstream operations possible, this role was built for you.

What You'll Do

As the Senior Analyst, Network Operations & Analytics you will sit at the center of our network operations — managing end-to-end roster processes, building deep expertise across our markets and payer relationships, and partnering closely with Payer Account Management, Network Development, Practice Operations, and Market Presidents to keep our provider data accurate, complete, and actionable. You will bring analytical rigor and operational precision to everything from payer submissions and contract accuracy reviews to CRM development and process improvement, helping us build the systems and workflows that will support Diverge's continued growth.

Key areas you'll add value

• Lead end-to-end roster operations, including contract accuracy review, payer submission gatekeeping, final submission delivery to Payer Account Management, and ongoing master roster maintenance — ensuring every submission is complete and accurate before it moves forward

• Build and sustain deep expertise across our market practices, provider hierarchies, payer alignments, and contractual nuances; produce network maps, analytics, and insights that inform strategy and support leadership and field teams

• Manage complex Excel-based rosters and maintain accurate network data across Salesforce, SharePoint, and related systems; conduct regular self-audits, enforce version control, and surface data integrity issues before they reach downstream stakeholders

• Partner with Technology and the Senior Manager of Strategic Operations to help bring roster data into Salesforce, contributing to system design discussions, UAT, and build validation with real operational knowledge

• Continuously identify inefficiencies in network operations workflows and lead the redesign and implementation of better processes; document changes, drive adoption, and ensure consistent execution across markets

• Collaborate with Practice Operations and Practice Liaisons to gather roster updates, support new practice onboarding, and ensure data accuracy across platforms; provide flexible operational support as our team grows

What You Bring

• 3–5 years of experience in consulting, data and analytics, or healthcare operations; a background combining analytical rigor with operational execution is strongly preferred

• Bachelor's degree in business, healthcare administration, or a related field

• Advanced Excel skills — you are comfortable managing large, complex datasets with precision and consistency

• Proficiency in Salesforce or a comparable CRM; experience contributing to system builds or testing is a strong plus

• Strong analytical ability — you can interpret data trends, identify gaps, and translate findings into clear, actionable summaries

• Exceptional attention to detail; you catch errors before they reach others and hold yourself to a high accuracy standard

• Strong organizational and communication skills, written and verbal, with the ability to manage multiple workstreams and proactively engage stakeholders at all levels around complex data

Preferred experience

• Familiarity with healthcare systems, payer and provider dynamics, and primary care operations

• Experience in a growth-stage or startup environment

Personal Characteristics

• You listen carefully, ask good questions, and approach your work with the kind of humility that makes you a trusted partner across teams — people know they can rely on you.

• Genuinely curious, you are motivated to become a true expert on our markets, not just to manage the data in front of you — you want to understand the why behind it.

• You are resilient and adaptable, comfortable operating in a fast-paced environment where priorities can shift, and you stay steady and solutions-focused when they do.

• Process-driven with a bias toward action, you do not just flag inefficiencies — you lead the work to fix them and follow through until the change sticks.

• You understand that the patients in our network are counting on our operations to work well, and that knowledge gives your attention to detail and ownership a real sense of purpose.

• A strong representative of Diverge Health's mission, vision, and values in every interaction and every deliverable

This is a full-time, exempt, salaried position. Commensurate on candidate experience, the expected base salary range for this role is $100,000-$110,000.

At this time, we are unable to support hiring in Alaska and Hawaii due to our primary operations being based in the Eastern and Central time zones.

Candidates must be authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.