Technical Account Manager

Why Join dLocal?
dLocal is the financial infrastructure powering global commerce in the world's fastest-growing markets. The biggest companies in the world trust us to unlock growth in 60+ countries across emerging markets—moving money where others see complexity. We don't just process payments; we are architects of payment ecosystems and partners in our customers' expansion. You'll work alongside 1,300+ teammates from 40+ nationalities and tackle global challenges from day one.

What will I be doing?

Provide top-quality technical service before, after and mainly during the onboarding of either new or existing customers into new markets, products or operations, helping to ensure customer satisfaction and strengthening customer relationships.
Acquire excellent product and technical knowledge, to assess and guarantee the quality to our customers.
Help maximize the company’s revenue.
Expand current relationships with customers, focusing on the development of new products and operations.
Analyze prospects’ business and technical requirements, and help develop solutions that meet those needs.
Work together with Product and Engineering teams to help customize specific products for customers.
Manage customer expectations and lead them to customer satisfaction.
Build and maintain strong, long-lasting customer relationships, being the owner of the technical relationship with customers.
Monitor the progress of the product integration and ramp up to ensure that they are successful.

What skills do I need?

Bachelor’s degree in engineering or computer science.
Experience in dealing with customers from a technical approach.
Experience in working and understanding APIs, with the capability of explaining them to third parties. 
Fluent written and spoken English.
Knowledge of SQL required.
Experience in delivering client-focused solutions based on customer needs.
Passion for customer success and deep interest in understanding client needs.
Excellent interpersonal and communication skills to build effective relationships with customers and work effectively with them.
Excellent analytical, technical, problem-solving and project management skills.
Exceptional organizational skills, with the ability to manage multiple activities and projects at the same time.
Experience in payments is a plus.
Ability to write and speak other languages is a plus.