Senior Customer Relationship Manager (R-19677)

Essential Key Responsibilities

• Serves as the primary post-sale point of contact to top‑tier or highly complex accounts, working with full autonomy, navigating multiple buying centers, senior client leadership, and cross‑market or cross-platform strategies.
• Develop and execute long-range account strategies that align with client business goals and drive sustainable, multi-dimensional revenue growth.
• Lead high‑stakes, executive‑level conversations and negotiations, influencing senior client leadership to advance partnership priorities.
• Identify non-obvious growth opportunities, including cross-solution expansion, new platform integrations, and strategic pilot initiatives.
• Delivers significant revenue expansion across strategic, high-value accounts.
• Represent client perspectives to influence product positioning and roadmap adoption.
• Mentors junior level team members, elevating account management standards and contributing to overall team effectiveness.
• Monitor client usage data, health indicators, renewal dates, and growth opportunities and translate them into strategies for success
• Carry out regular account management activity to “Protect” existing accounts. Proactively identify accounts at risk of churn and implement retention strategies.
• Coordinate with implementation teams to ensure solution delivery meets or exceeds contracted SLAs and KPIs
• Additional duties as assigned.

Essential Skills and/or Certifications

• Minimum of eight (8) years in a post-sale client management experience leading a portfolio of high touch enterprise and/or strategic accounts
• Proven experience in digital advertising, audience data, AdTech, or media sales.
• Executive relationship mastery, with the ability to build trust, credibility, and long‑term partnership with senior‑level client stakeholders.
• Strong strategic thinking and planning. Ability to apply forward‑looking judgment to shape multi‑year client strategies and guide complex decision pathways.
• High‑level commercial insight, evaluating market dynamics, client business models, and emerging opportunities to drive multi‑dimensional revenue growth.
• Strong consultative selling skills. Ability to frame problems effectively, proposing strategic solutions, and guiding clients toward transformational initiatives.
• Advanced communication and negotiation skills, delivering clear, persuasive recommendations and navigating high‑stakes conversations with confidence.
• Analytical and insights‑driven thinking, using data and client feedback to shape strategic recommendations and influence product roadmap decisions.
• Leadership and mentoring capability, fostering skill development, elevating team standards, and modeling best‑in‑class account management practices.
• Cross‑functional collaboration, aligning Sales, Product, and operational teams to execute cohesive strategies and support complex client needs.
• Proficiency in Microsoft Office Suite skills.
• Show an ownership mindset in everything you do. Be a problem solver, be curious and be inspired to take action. Be proactive, seek ways to collaborate and connect with people and teams in support of driving success.
• Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.
• Where applicable, fluency in English and languages relevant to the working market.