Freelance Customer Service Officer
•Prismplus· 9h
🎧 Support📝 Contract📈 Mid Level📍 Philippines
9h ago
Dutchies·4 days ago
About Dutchie
Founded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis industry brings to the world through wellness benefits, social justice, and empowering local communities through tax revenue. Powering thousands of dispensaries across 40+ markets throughout the United States and Canada, Dutchie is the leading technology company in the cannabis space and was named in Fast Company’s 10 Most Innovative Companies in North America and listed two years in a row on LinkedIn’s Top 50 Startups.
Dutchie has raised over $600M in funding to date, backed by D1 Capital Partners, Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg’s Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant’s Thirty Five Ventures, and other notable angel investors.
The Product Support team manages escalations from frontline Support and plays a critical role in resolving complex technical issues while reducing the load on Engineering. This team provides solutions directly to customers when possible and serves as a strong Voice of the Customer for Product and Engineering when escalation is needed.
This role is an entry point into the PSE career path and offers significant opportunity to deepen technical skills and product expertise.
We are targeting a starting salary of $56,000 - $74,000 based on the intended level for this role.
In addition to cash compensation, our total rewards package includes:
At Dutchie, we’re committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.