Regional Manager, Data Center Operations (Americas)

Regional Manager of Data Center Operations (Americas - Mid Atlantic Region)

The Regional Manager of Data Center Operations (Americas) will work directly with the Regional Management team to monitor, maintain and support EdgeConneX data centers throughout the US, but particularly the Mid-Atlantic region. This requires leading scheduled preventive maintenance activities, performing unscheduled maintenance, and supporting any customer requests. This person will also help manage facility expansions and improvement, new MEP capacity expansions or repairs, and utility upgrades. This position reports to the Senior Regional Director of Operations and will be expected to work closely with the Director of Technical Operations, VP of Operations, Customer Installation Project Managers and with contract vendors to accomplish their tasks. While a manager role, the expectation is that the individual hired should be able to troubleshoot and resolve any MEP technical issue (within reason) given their familiarity and experience with data center equipment. This is a remote based position, but travel could be up to 65%, mostly within the Americas region.

Primary Responsibilities

• Lead and support the assigned region(s) in implementing and managing the Preventive Maintenance program at each of our sites and act as on-site lead for any emergency maintenance done at the EDCs.
• Monitor and maintain all building systems and mission critical facilities equipment and other equipment associated with the raised floor environment including mechanical, electrical, emergency generators, fire/life safety systems and associated equipment.
• Ensure all customer SLA requirements are met and maintained.
• Respond quickly to emergency situations and customer concerns.
• Work with our computerized maintenance management system (CMMS) and other systems to ensure they are up to date and have the correct information.
• Effectively manage, supervise, and evaluate contract technical labor.
• Identifying areas of improvement to our existing facilities, particularly efficiency and PUE.
• Evaluate and improve the security of data center facilities.
• Conduct routine, ongoing assessment of critical system operations.
• Assist with scheduling and execution of preventative maintenance, contracted break-fix maintenance, and general facility maintenance.
• Ensuring compliance with all safety procedures as well as utilization of protective equipment.
• Maintain ongoing communication with tenants, owners, property management and vendors.
• Travel can be up to 65% of the time.

Knowledge, Skills & Abilities

• Commitment to organizational excellence and constant awareness to seek opportunities to improve processes/quality of deliverables.
• Superb ability to successfully prioritize and manage multiple projects and responsibilities.
• Superb ability to meet committed timelines, leveraging assistance/input from peers.
• Strong and effective team player in working with various disciplines and peer groups; can cover all gamut of tasks required to ‘getting a job done’.
• A high level of commitment to customer service to both co-workers and clients.
• Ability to respond effectively, verbally and in writing, to sensitive issues, complex inquiries or complaints.
• Ability to interact effectively with managers, clients, customers and the general public.

Experience/Education

• 5+ years of experience in data center facility operations or engineering functions.
• Familiarity with Vertiv power and mechanical equipment, Square-D switchgear and MTU, Cummins or Caterpillar generators desired.
• Significant data center operations expertise, to include detailed knowledge of UPS/PDU/ATS/RPP/CRAC/Generator and Fire/Life Safety systems.
• Experience with multiple PM cycles for Data Center equipment.
• Experience with operational ticketing systems and Method-of-Procedure processes.
• Ability to recommend improvements to dispatch and reporting processes used for contract technical labor.
• Experience with Change Management and CMMS systems.
• The ability to:
• Comprehend, analyze, and interpret complex project documents, including AutoCAD, Visio and PDF documents.
• Write and evaluate maintenance procedures.

• Develop installation standards and project tracking/management documents.