Location: Remote, Eastern Standard Time Zone.

Come join our team!

There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen.

Headquartered in New York City and founded in 2007, our company has over 4,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees.

Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!

JOB OVERVIEW:

We are seeking a highly motivated and detail-oriented Property & Casualty Client Account Manager to join our Life Science & Technology insurance brokerage practice. This role will be responsible for delivering exceptional day-to-day service to a portfolio of middle market clients in the life sciences and technology sectors.

The ideal candidate brings strong technical P&C expertise, a client-first mindset, and the ability to operate in a fast-paced, entrepreneurial environment. This individual will partner closely with producers and internal service team members to ensure seamless account management, retention, and growth.

Key Responsibilities

Client Service & Relationship Management

• Serve as the primary service contact for assigned client accounts
• Build and maintain strong client relationships through proactive communication and responsiveness
• Coordinate and deliver day-to-day service needs, including policy inquiries, endorsements, certificates, and coverage questions
• Assist clients with risk management strategies tailored to life sciences and technology exposures

Account Management & Renewals

• Lead the renewal process in collaboration with producers, including marketing, submission preparation, and carrier negotiations
• Review policies for accuracy, coverage adequacy, and compliance with client needs
• Prepare renewal proposals and client presentations
• Identify coverage gaps and recommend appropriate solutions

Carrier & Market Interaction

• Maintain strong relationships with insurance carriers and underwriting partners
• Negotiate coverage terms, pricing, and program structures on behalf of clients
• Stay informed of market conditions, emerging risks, and carrier appetite

Operational Execution

• Manage policy documentation, certificates, and endorsements with attention to accuracy and timeliness
• Ensure data integrity within agency management systems
• Support internal reporting, compliance, and workflow processes
• Collaborate with producers and other team members to drive efficiency and best practices

Team Collaboration

• Work closely with producers (4) and account management team (5+) to support client retention and growth
• Contribute to a collaborative, team-oriented culture within a boutique environment
• Mentor junior staff as needed

Qualifications

Experience

• 5+ years of experience in Property & Casualty insurance brokerage or agency account management
• Experience servicing middle market accounts, ideally within life sciences and/or technology sectors
• Strong understanding of key coverages including:
• General Liability
• Property
• Cyber Liability
• Professional / E&O
• D&O / EPLI / Fiduciary
• Umbrella / Excess

Licenses & Education

• Active Property & Casualty license required
• Bachelor's degree preferred

Skills & Competencies

• Strong client service orientation and communication skills
• Excellent organizational and time management abilities
• High attention to detail and accuracy
• Ability to manage multiple accounts and deadlines simultaneously
• Proficiency in agency management systems and Microsoft Office tools
• Self-starter with the ability to work independently in a remote or hybrid setting

What We Offer

• Opportunity to work within a specialized, high-growth niche (life sciences & technology)
• Collaborative culture with direct access to leadership
• Competitive compensation and benefits package
• Professional development and growth opportunities

Preferred Attributes (Nice-to-Have)

• Experience in a boutique or entrepreneurial brokerage environment
• Exposure to venture-backed or high-growth companies
• Familiarity with complex or emerging risks (e.g., clinical trials, IP risk, cyber exposure)

COMPENSATION:

The national average salary for this role is $75 000.00 - $90 000.00 in base pay and exclusive of any bonuses or benefits. The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data.

WHY EPIC:

EPIC has over 60 offices and 4,000 employees nationwide – and we’re growing! It’s a great time to join the team and be a part of this growth. We offer:

• Generous Paid Time off
  • Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days
• Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
• Generous employee referral bonus program of $1,500 per hired referral
• Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)
• Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
• Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
• Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
• Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
• 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!
• EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation
• We’re in the top 10 of property/casualty agencies according to “Insurance Journal”

To learn more about EPIC, visit our Careers Page: https://www.epicbrokers.com/about/epic-careers/.

EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.

California Applicants - View your privacy rights at: https://www.epicbrokers.com/wp-content/uploads/2025/01/epic-ca-employee-privacy-notice.pdf.

Massachusetts G.L.c. 149 section 19B (b) requires the following statement: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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