Senior Principal Product Manager, Coach Journey
•Twin Health· 17h
📦 Product⏰ Full-time⭐ Senior💰 $205k-250k🇺🇸 USA
17h ago
Edgewoodpartnersinsurancecenter·about 1 month ago
Come join our team!
There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen.
Headquartered in New York City and founded in 2007, our company has over 4,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees.
Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!
JOB OVERVIEW:
Come be part of EPIC's BRAND NEW PMO office! This new role reports to the Vice President, Enterprise Project Management Office (ePMO).
The ePMO Senior Insurance Project Manager is accountable for leading enterprise, cross-functional initiatives end-to-end by serving as the connective tissue between business leadership, technology teams, and governance bodies. This role is responsible for driving outcomes, adoption, transparency, and value realization across complex initiatives with significant dependencies, risks, and stakeholder coordination needs.
Senior Project Managers within the ePMO are expected to operate as trusted delivery leaders—independently driving clarity, structure, governance, and decision support while reinforcing business ownership of outcomes. They escalate with options and recommendations, lead readiness and adoption checkpoints, and help ensure leaders have the information needed to make timely, informed decisions. This role is designed to scale enterprise delivery maturity, strengthen business–technology partnership, and ensure EPIC’s investments translate into real, sustained outcomes.
LOCATION: Hybrid (3 days per week in-office) is preferred in one of the following offices: Summit NJ; New York City; Needham MA, or remote anywhere in the Eastern Time Zone US. But the hiring team is open to fully remote elsewhere for well-qualified candidates.
WHAT WE’RE LOOKING FOR:
WHAT YOU’LL DO:
A detailed list of job duties includes (but is not limited to):
Key Responsibilities
1. Enterprise Project Leadership
• Lead one or more complex enterprise, cross-functional initiatives from intake through stabilization and value realization
• Develop and maintain decision-ready delivery plans spanning scope, milestones, dependencies, risks, resourcing, and readiness checkpoints
• Independently manage interdependencies across initiatives, vendors, and operational teams
• Facilitate structured forums, governance reviews, and decision checkpoints to maintain momentum and alignment
• Proactively surface delivery risks, tradeoffs, and resource constraints with recommended paths forward
2. Business Ownership & Accountability Enablement
• Partner with Business Owners to clarify success criteria, adoption expectations, and readiness requirements
• Ensure appropriate business representation and engagement throughout delivery
• Reinforce that the business owns:
o Process design decisions
o Adoption and change readiness
o Post–go-live benefit realization
• Coach stakeholders on enterprise delivery expectations and governance standards
3. Governance, Intake & Portfolio Discipline
• Ensure initiatives entering the ePMO pipeline are complete, well-formed, and decision-ready
• Support standardized intake, scoring, prioritization, and funding workflows
• Maintain high-quality, executive-ready artifacts including:
o Charters and scope summaries
o Status and health reporting
o Risk, issue, and dependency tracking
o Options, tradeoffs, and decision support materials
• Lead or support quarterly portfolio and governance reviews with clear, concise reporting and recommendations
4. Change Management & Adoption Focus
• Embed change management considerations into delivery from day one
• Partner with business teams and enablement resources to ensure stakeholder readiness, training and communications planning, and complete operational handoffs
• Lead business readiness checkpoints prior to go-live and reinforce accountability for adoption
• Define adoption and success measures and validate progress post–implementation
5. Value Realization & Continuous Improvement
• Partner with Finance and Business Owners to ensure success metrics are defined, measurable, and tracked
• Track post–go-live outcomes against agreed-upon objectives and expected benefits
• Facilitate retrospectives focused on what improved enterprise capability and value, not just what shipped
• Contribute to the evolution of ePMO standards, templates, tooling, and best practices
6. AI Enablement & Modern Ways of Working
• Promote responsible and practical use of AI and automation to improve delivery efficiency
• Identify opportunities where AI can support reporting, analysis, or intake quality
• Share emerging best practices to improve PMO maturity and decision support
Core Expectations (How We Operate)
• Enterprise-first mindset: Optimize for EPIC-wide outcomes vs. functional success
• 2-in-the-box delivery model: Partner closely with Business Owners and IT/Product leaders while reinforcing accountability
• Governance-forward: Ensure initiatives are intake-ready, decision-ready, and execution-ready at each phase
• Decision support, not decision making: Surface options, risks, tradeoffs, and recommendations for leaders
• Adoption matters: Delivery is not complete until the solution is used, measured, and delivering value
What Success Looks Like
• Enterprise initiatives progress with strong governance, clear ownership, and timely executive decisions
• Risks, dependencies, and tradeoffs are surfaced early with practical recommendations
• Business teams are prepared, equipped, and accountable for adoption and readiness
• Outcomes, benefits, and value realization are measurable and visible post–go-live
WHAT YOU’LL BRING:
Qualifications
Preferred Experience
COMPENSATION:
The national average salary for this role is $130,000 - $170,000 in base pay and exclusive of any bonuses or benefits. The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data.
WHY EPIC:
EPIC has over 60 offices and 4,000 employees nationwide – and we’re growing! It’s a great time to join the team and be a part of this growth. We offer:
To learn more about EPIC, visit our Careers Page: https://www.epicbrokers.com/about/epic-careers/.
EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.
California Applicants - View your privacy rights at: https://www.epicbrokers.com/wp-content/uploads/2025/01/epic-ca-employee-privacy-notice.pdf.
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