Senior Manager, Supply Fulfillment

Purpose of Job

This position serves as the delivery commander owning order execution, project fulfillment, and day-to-day vendor performance management. The primary goal is to ensure 100% OTIF delivery for NPD and LCM projects, manage PO execution, enforce daily vendor accountability, evaluate supplier capabilities, and provide real-world execution feedback to Master Planning for macro calibration.

Primary Duties and Responsibilities

Order Fulfillment & Development Project Management

1. Lead the end-to-end PO lifecycle management from issuance to goods receipt,ensuring all NPD and LCM orders are fulfilled on time and in full.
2. Coordinate with R&D, Quality, Sourcing and Logistics teams to proactively resolve execution blockers and delivery risks.
3. Maintain real-time order tracking visibility and escalate risky deliveries to minimize supply disruption.
4. Optimize KPI dashboard maintenance continuously, covering OTIF, lead time, inventory coverage, and vendor capabilities.

Supplier Performance & Capability Management

1. Implement and manage a structured daily vendor accountability cadence, including performance scorecards, escalation protocols, and corrective action plans.
2. Conduct regular supplier performance reviews tracking delivery, quality, and responsiveness metrics against defined benchmarks.
3. Enforce performance management and initiate formal remediation processes for underperforming suppliers to protect supply continuity.
4. Lead structured supplier capability evaluations covering production capacity, raw material management systems, lead time reliability.
5. Provide actionable capability gap analysis to inform vendor selection, onboarding, and long-term development decisions.

Team & Stakeholder Management

1. Lead, coach, and develop a direct team of 4 supply fulfillment professionals, setting clear performance objectives and individual development plans.
2. Build a high-performance fulfillment team culture anchored in accountability, execution speed, and continuous improvement.
3. Drive process standardization, playbook documentation, and workflow optimization across all order management activities.

Education/Knowledge/Experience

The minimum request:

Bachelor Degree or above in manufacturing, operations, supply chain.

Relevant experience demand:

Minimum 12 years of supply planning experience, know well contract manufacturing model.

Familiar with ERP system running logic and operation.

Preferably in cosmetics, FMCG industry company.

4 years above team management experience.

Relevant knowledge demand:

Fluent English (read, writing oral).

Good capability of business insights.

Logical thinking, excellent analytical and negotiation skills.

Good communication and problem solving skills.

Excellent synergy and Strong leadership.

Be able to work under pressure.