Key Responsibilities

• Assists in designing, implementing, and conducting various types of corporate training with an emphasis on revenue cycle complex claims education to new and existing employees.
• Utilizes adult learning principles to explain and demonstrate jobs and tasks to be performed.
• Collaborates with departmental leadership to determine training objectives, content, and materials to create engaging, effective, scalable training programs.
• Designs Revenue Services educational materials such as manuals, job aids, videos, e-learning practice modules, and assessments with an emphasis on critical thinking and activities that mirror the desired learning outcomes.
• Facilitates and delivers instruction for complex information to a variety of audiences using appropriate modalities including classroom, virtual, 1:1 setting or e-learning based on learning objectives.
• Acts as a leader throughout the organization and effectively monitors, communicates, and takes ownership in the improvement of new hire performance within the training period.
• Maintains records of training performed, class attendees, assessment scores, and materials presented.
• Oversees the administration of written and practical exams.
• Writes progress and performance reports based on learners’ time spent in training and submits reports to management.
• Uses information provided by the Quality Assurance team to identify and provide continuous improvement in the training program.
• Manages multiple projects and assignments of various scales simultaneously.
• Use of independent judgement and discretion as it relates to responsibilities detailed above.
• Organizes and schedules ongoing training classes across the company.
• Communicates with Human Resources and/or other departments for new hire orientation (e.g., resources, scheduling, etc.)
• Other duties as required.

Requirements and Qualifications

• Associate’s degree required. Bachelor’s Degree preferred.
• 2+ years’ healthcare experience (healthcare setting, business office, revenue cycle or patient accounting) with knowledge of the entire revenue cycle front to back.  Understanding of provider and payer claim adjudication processes.
• Experience with one of the following types of claims: Worker’s Compensation, Veterans Administration, MVA and/or Medicaid - Preferred
• 1 year of relevant technical and/or revenue cycle training experience preferred.
• Must have strong computer proficiency and understand how to use basic office applications, including MS Office (PowerPoint, Word, Excel, and Outlook) and patient accounting software.
• Strong communication skills, including the ability to keep stakeholders up to date on project deadlines, milestones, and delays as needed
• Equivalent combination of education and experience will be considered.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Special Considerations and Prerequisites

• Execute training in various settings for all types of employees within the organization.
• Superb analytical, organizational, and critical thinking skills.
• High attention to detail. Should be able to develop written materials that are accurate and grammatically correct.
• Capable of working collaboratively with others in a team-orientated environment.
• Goal-driven with the ability to work independently under minimal supervision.
• Action orientated. Should be able to follow up on feedback to ensure positive outcomes.
• Be adept in prioritizing and managing multiple competing priorities and projects concurrently.
• Fundamental understanding of the principles of presentations and how to engage participants, even in a remote setting
• Demonstrated experience building rapport, training, coaching, and/or mentoring of new & existing employees
• Demonstrated ability to follow and effectively deliver oral and written instructions
• Demonstrated sense of personal accountability and ownership of outcomes
• Regular and predictable attendance
• Ability to effectively organize and manage multiple training initiatives simultaneously.
• Ability to stay focused and appropriately manage stress.