Client Engagement Manager

At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.

We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose:

Honesty, Reliability, Curiosity, Collaboration, and Passion.

About the role and what you'll be doing:

The Client Engagement Manager is accountable for the growth, retention, and overall success of assigned Ensono client accounts. This role owns the end-to-end client relationship and serves as the primary point of accountability for client satisfaction, growth, renewals, and risk management.

The Client Engagement Manager drives profitable growth by building and maintaining strategic, trusted client relationships and ensuring world-class delivery across Ensono services. While this is an individual contributor role with no direct reports, the CEM works cross-functionally across Ensono—including Service Delivery, Pricing, and Solutions Engineering—to expand existing client relationships and deliver measurable business value.

Key responsibilities include:

· Own and manage the overall client relationship, acting as the primary advocate for the client within Ensono

· Drive profitable account growth through identification of expansion opportunities and strategic account planning

· Partner with delivery teams to ensure high-quality service execution and sustained customer satisfaction

· Proactively manage account health, including renewals, risk mitigation, and issue escalation

· Leverage Ensono’s full portfolio of services and internal resources to address client needs and business objectives

· Build long-term, executive-level relationships that support “clients for life” outcomes

We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply.

What You Will Need:

• Proven experience managing and growing complex, enterprise client relationships
• Proactively identify and qualify new opportunities within assigned account
• Manage pipeline activity and maintain SFDC accuracy
• Prepare materials for client meetings, MBRs and QBRs
• Coordinate with internal teams (Solutions Engineering, Pricing, Service Delivery)
• Build relationships with client stakeholders at the working level
• Support proposal development and deal progression
• Strong ability to build trusted relationships with client stakeholders, including executive leadership
• Experience driving account growth through cross-functional collaboration and solution alignment
• Demonstrated ability to manage renewals, identify risks, and develop mitigation strategies
• Strong communication, negotiation, and relationship-management skills
• Ability to operate effectively as an individual contributor in a highly matrixed organization

Bonus Qualifications

• Experience in managed services, technology services, or IT consulting environments

• Familiarity with hybrid infrastructure, cloud, or mission-critical application services

• Experience partnering with service delivery, pricing, and solution engineering teams

• Background supporting clients in regulated or complex enterprise environments

Why Ensono?

Ensono is a place to make better happen – for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do great things for your own health or for a healthier planet. Whatever it means to you to do great things we want Ensono to be the place you can do it.

We are a client-facing business, but we do encourage clients to allow us to work remotely most of the time so if you are not required to be on a client site, you can choose to work from home or in our Ensono offices.

Some of our benefits include:

• Unlimited Paid Days Off

• Three health plan options

• 401k with company match

• Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts

• Family Forming Benefit including fertility coverage and adoption/surrogacy reimbursement

• Paid childbearing and paternal leave

• Education Reimbursement, Student Loan Assistance or 529 College Funding

• Sabbatical leave

• Wellness program

• Flexible work schedule

As of the date of this posting, a good faith estimate of the current pay scale for this role is $95,000 to $150,000 annually based on a full-time schedule. Please note that placement in the range may vary based on numerous factors including but not limited to skills, experience, internal equity, and business needs. In addition to base salary, other compensation programs, depending on eligibility, include a role-based, sales-incentive plan, and an equity grant under our Associate Equity Appreciation Program.

Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law. Pay transparency nondiscrimination statement/posting OFCCP’s pay transparency policy can be found on OFCCP’s website.

If you need accommodation at any point during the application or interview process, please let your recruiter know or email [email protected].