Senior Enterprise Customer Success Manager
•Frontify· 1d
🎧 Support⏰ Full-time⭐ Senior💰 $140k-150k🇺🇸 New York, USA
1d ago
Ensono·2 months ago
At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.
We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose: Honesty, Reliability, Curiosity, Collaboration, and Passion.
About the role and what you'll be doing:
The Transition Manager will lead transitions of services for Mainframe clients in-house IT into Ensono’s support. The Transition Manager works as a liaison to the client during the transition and aligns Ensono resources with the clients own IT staff.
Job Duties & Responsibilities:
Understand the functional areas well enough to involve the appropriate resources as needed to ensure a successful migration.
Running large scale meetings for technical teams to exchange information and discuss solutions will be a daily occurrence for this position.
As discrepancies are uncovered during the migration, the Transition Manager will determine if these are in-scope or if the client needs to be engaged to solution.
The Transition Manager will report status to a Project Manager who is responsible for keeping the entire project on task. The Transition Manager is not responsible for network, security, ITSM, and other aspects of Ensono’s support but rather limited to the Mainframe systems support.
We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply.
Qualifications:
5 years of experience working within a z/OS environment.
Familiarity with mainframe functional areas such as z/OS Operating System, Storage, Databases, CICS, and Disaster Recovery concepts.
Ability to host meetings and conference calls.
Must be self-motivated and able to manage multiple projects simultaneously.
Proficient in Microsoft Word, Excel, Teams, and SharePoint to a level of creating documents which can be shared with clients.
Secondary Skills:
Create technical documentation, lead technical discussions, perform research for mainframe related technology.
Represent Ensono to clients.
Coordinate hardware installations with vendors.
Ensono is a place to make better happen – for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do great things for your own health or for a healthier planet. Whatever it means to you to do great things we want Ensono to be the place you can do it.
We are a client-facing business, but we do encourage clients to allow us to work remotely most of the time so if you are not required to be on a client site, you can choose to work from home or in our Ensono offices.
Some of our benefits include:
As of the date of this posting, a good faith estimate of the current pay scale for this role is $80,000 to $140,000 annually based on a full-time schedule. Please note that placement in the range may vary based on numerous factors including but not limited to skills, experience, internal equity, and business needs. In addition to base salary, other compensation programs, depending on eligibility, includean annual bonus plan based on company and individual performance plan, and an equity grant under our Associate Equity Appreciation Program.
Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law.
Pay transparency nondiscrimination statement/posting OFCCP’s pay transparency policy can be found on OFCCP’s website.
If you need accommodation at any point during the application or interview process, please let your recruiter know or email [email protected].