Manage multiple projects with minimal support and continuing shifting priorities
Support multiple client environments each having unique requirements and requests
Database and data warehouse concepts and experience
Weekend support infrequent but possible (1 out of 10 weekends)
Support team on-call rotation
KPI identification and definition
Developing client forecasting models
Mainframe resources should possess ZCP3000 experience
Mainframe resources IBM pricing concepts and SCRT eperience
Proficient in identifying system performance issues
Knowledge of system OS internals
Expert level verbal and written communication skills
Onboarding and outmigration project support responsibilities
Mastery level knowledge and practical comprehension of corporate IT computing processes and methodologies
Brings prior experience to organize and define work for complex or ambiguous situations
Provides consultation, training, and knowledge sharing to associates
Provide mentoring to lower level job roles as needed
Define technical strategies within the team and unit
Provide Support and technical expertise and guidance to other teams and towers
Lead and mentor on high complexity assignments to other associates on the team
Establish strong relationships with teams and outsource partners through continuous dialogue and support
Enable team members to be successful by providing opportunities for continual learning and professional growth
Perform comprehensive impact analysis of system performance parameters on the OS and support subsystems
Provide technical expertise for client inboard / outboard activities
Define, engineer, and deploy automation solutions for capacity team supported processes
Perform Analytic Modeling tools used to right-size solutions
Provide support on ARCH designs for new client opportunities and TECH refreshes
Principle transformation partner of enterprise and supported clients’ IT processing technologies
Innovation thought leader on emerging technologies and automation solutions
Qualifications
Required - Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or equivalent work experience
Preferred - Understands the competitive landscape from both a business and technical perspective
