About Equip 

Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach at www.equip.health.

Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equisters that have created Equip’s culture. Recognized by Time as one of the most influential companies of 2023, along with awards from Linkedin and Lattice, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families.

About the Role

The Meal Support Specialist will be responsible for providing direct support to caregivers of Equip patients by providing guidance for meal-related questions and challenges. This includes offering recommendations on meal planning approaches, answering nutrition questions, and coaching caregivers in navigating mealtimes, including skills and strategies for responding to behavioral challenges.

Responsibilities

• Via a chat hotline, sufficiently answer incoming inquiries related to meal planning, nutritional needs, and behavioral challenges in a timely, professional, and supportive manner in line with that patients’ individualized treatment and meal plans as well as Equip protocols and treatment philosophy.

• Convert escalated or complex inquiries to phone or video support to ensure timely resolution.

• Monitor the chat queue to ensure timely responses, prioritizing multiple conversations at once while maintaining quality and professionalism.

• Complete administrative tasks including documentation of interactions and messaging triage/response as appropriate.

• Maintain patient confidentiality and adherence to all company policies and procedures.

• Deliver on response time, resolution and satisfaction SLAs.

• Participate in required training and internal meetings.

• Perform other duties as assigned.

Qualifications

• Minimum of a bachelor's degree at a US accredited university or college and course work accredited or approved by the Accreditation Council for Education in Nutrition and Dietetics (ACEND) and an RDN credential.

• Licensed RDN required, and eating disorder experience preferred.

• Exposure to family based eating disorder treatment approaches and providing meal support preferred.

• Strong skills in communication and collaboration with diverse teams.

• Experience working on interdisciplinary teams.

• Organized and results-driven.

• Ability to understand and balance business needs and clinical priorities.

• Comfortable in a fast-paced environment, subject to rapid change and innovation.

Schedule Requirements:

• Minimum of 2 shifts per weekend required

• AM shift(s): 8:00am–2:00pm EST

• Afternoon shift(s): 2:00pm-9:00 PM EST

• Occasional schedule adjustments for clinical coverage preferred

Compensation & Benefits Package

Compensation:

• Hourly: $35

Benefits:

• Employee Assistance Program (EAP), a company-paid resource for mental health, legal services, financial support, and more!

• 401K Retirement Plan!

• 72 hours of Sick Time

Work From Home Additional Perks:

• $50/month stipend added directly to an employee’s paycheck to cover home internet expenses.

• Company Laptop.

Physical Demands

Work is performed 100% from home with no requirement to travel. This is a stationary position that requires the ability to operate standard office equipment and keyboards as well as to talk or hear by telephone. Sit or stand as needed.

At Equip, Diversity, Equity, Inclusion and Belonging (DEIB) are woven into everything we do. At the heart of Equip’s mission is a relentless dedication to making sure that everyone with an eating disorder has access to care that works regardless of race, gender, sexuality, ability, weight, socio-economic status, and any marginalized identity. We also strive toward our providers and corporate team reflecting that same dedication both in bringing in and retaining talented employees from all backgrounds and identities. We have an Equip DEIB council, Equip For All; also referred to as EFA. EFA at Equip aims to be a space driven by mutual respect, and thoughtful, effective communication strategy - enabling full participation of members who identify as marginalized or under-represented and allies, amplifying diverse voices, creating opportunities for advocacy and contributing to the advancement of diversity, equity, inclusion, and belonging at Equip.

As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability, weight, and/or any other legally protected classification protected by federal, state, or local law. 

Our dedication to equitable access, which is core to our mission, extends to how we build our "village." In line with our commitment to Diversity, Equity, Inclusion, and Belonging (DEIB), we are dedicated to an accessible hiring process where all candidates feel a true sense of belonging. If you require a reasonable accommodation to complete your application, interview, or perform the essential functions of a role, we invite you to reach out to our People team at [email protected].

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