Director, Commercial Operations - BioPharma Product Testing

Executive Reporting & Business Intelligence

• Develop executive dashboards providing visibility into revenue, pipeline, forecast, bookings, activity, and sales productivity.
• Deliver recurring business reviews and performance analyses for executive leadership.
• Own KPI governance and reporting standards across the commercial organization.
• Identify trends, risks, and opportunities and provide actionable recommendations.

Forecasting & Revenue Planning

• Lead monthly and quarterly forecasting processes.
• Improve forecast accuracy through process, reporting, and governance enhancements.
• Develop predictive models and analysis supporting growth planning.
• Partner with sales leadership to identify gaps and develop mitigation strategies.

Sales Compensation & Planning

• Administer commercial incentive compensation programs.
• Support annual quota-setting and territory planning processes.
• Manage quarterly commission calculations, reporting, and dispute resolution.
• Analyze plan effectiveness and recommend enhancements to drive desired behaviors.

CRM & Commercial Process Excellence

• Define and enforce opportunity management standards and pipeline governance.
• Partner with CRM administrators to improve reporting, automation, and data quality.
• Drive CRM adoption and process compliance across the sales organization.
• Identify and implement workflow improvements that increase commercial productivity.

Commercial Strategy & Optimization

• Conduct sales productivity, territory, account, and market analyses.
• Support acquisition integration activities related to sales territories, account ownership, compensation, and performance management.
• Lead initiatives focused on scaling the commercial infrastructure and improving operational effectiveness.
• Serve as a trusted advisor to commercial leadership.

Required

• Bachelor's degree in Business, Finance, Analytics, Life Sciences, or related field.
• 8+ years of experience in sales operations, commercial operations, revenue operations, business planning, or related functions.
• Experience supporting commercial organizations with 40+ sales professionals.
• Strong expertise in forecasting, pipeline management, sales compensation, and performance analytics.
• Demonstrated experience building executive dashboards and KPI reporting frameworks.
• Advanced proficiency with CRM platforms, preferably Microsoft Dynamics.
• Strong analytical, communication, and stakeholder management skills.

Preferred

• Experience supporting life sciences, biopharmaceutical services, CRO, CDMO, laboratory testing, diagnostics, or regulated healthcare organizations.
• Experience integrating acquisitions and aligning commercial teams.
• MBA or advanced degree.
• Experience leading commercial operations teams and building scalable processes.

Position is full-time, Monday-Friday, 8:00am.- 5:00 pm, with additional hours as needed as workloads require. Candidate living with a commutable distance of Lancaster PA are encouraged to apply.

Position is hybrid and reports to the Vice President of Business Development

Eurofins USA BioPharma Services is a Disabled and Veteran Equal Employment Opportunity employer.