The Software Application Training and Implementation Lead is responsible for driving successful deployment, training, and adoption of enterprise Quality and Document Management Systems across Eurofins laboratories worldwide. This role ensures that systems are not only implemented effectively but also embraced by users in alignment with regulatory requirements and operational excellence.

Software Application Training and Implementation Lead responsibilities include, but are not limited to, the following:

• Training & User Enablement
  • Develop and deliver comprehensive training programs tailored to Quality, Regulatory, Laboratory and Operations teams.
  • Create and maintain SOPs, user guides, eLearning modules, and quick reference materials.
  • Conduct hands-on workshops, webinars, and post-go-live support to ensure user confidence and compliance.
• Implementation Leadership
  • Software implementation of IT systems in different laboratories worldwide in collaboration with the IT Manager in charge of Computerized Quality Systems for the quality processes
  • Organize and coordinate requirements and elicitation with business teams.
  • Translate business needs into system configurations and provide input to Business Analysts for feature assessments.
• Validation & Documentation
  • Lead validation activities including test plan and test script development.
  • Coordinate with Technical System Engineers to ensure system readiness and compliance.
  • Author and maintain system documentation including specifications, traceability matrices, release notes, and SOPs.
• Process Improvement & Governance
  • Contribute to the continuous improvement of IT Quality Assurance processes.
  • Develop and maintain guidelines, templates, and procedures for system lifecycle management.
  • Ensure alignment with group policies, standards, and applicable regulations (e.g., GxP, 21 CFR Part 11).
• Collaboration & Communication
  • Maintain regular communication with the IT Manager and project stakeholders.
  • Promote best practices and knowledge sharing across global teams.
  • Support change management and user engagement strategies to drive adoption.

Minimum Educational Qualifications:

• Bachelor’s degree in Education, Computer Science, Chemistry, Biology, or related field.
• Project Management Certification is a plus.

Minimum Qualifications:

• Minimum 3 years of experience working in a laboratory quality-related environment
• Experience as Trainer or Educator
• US-based travel up to 30% of each month to Eurofins laboratories to implement and support new IT systems
• Authorization to work in the United States indefinitely without restriction or sponsorship

The Ideal Candidate Possesses the Following:

• Strong communication, analytical, and organizational skills.
• Ability to work independently and manage multiple priorities.
• Must be authorized to work in the U.S. without restriction.

Position is full-time, working Monday - Friday 9:00am - 5:00pm, with overtime as needed.  Candidates currently living within a commutable distance of Lancaster, PA are encouraged to apply. US-based travel up to 30% of each month to Eurofins laboratories to implement and support new IT systems.

• Excellent full-time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

Eurofins USA BioPharma Services is a Disabled and Veteran Equal Employment Opportunity employer.