Euromonitor International is seeking a motivated and customer-focused Junior Service Desk Analyst to join the Global Service Desk team in Bangalore.

In this role, you will provide first-line technical support to internal colleagues, ensuring timely resolution of incidents and service requests while maintaining high standards of communication, documentation, and customer service.

What You'll Do

• Own and resolve IT incidents and service requests end-to-end via our ticketing system
• Troubleshoot hardware, software, network, and Microsoft 365 issues
• Handle user account tasks — password resets, access permissions, onboarding/offboarding
• Keep colleagues updated throughout and document resolutions clearly
• Flag recurring issues and contribute to the team knowledge base
• Collaborate with global Service Desk teams to maintain consistent support standa

Requirements

• Basic troubleshooting across Windows; macOS/Linux familiarity is a plus
• Working knowledge of Microsoft 365 and Active Directory basics
• Clear communicator who can simplify technical language for non-technical users
• Organised, empathetic, and comfortable managing multiple requests at once
• Eager to learn and willing to occasionally support outside standard hours

Experience

• 0–2 years in IT support, or a fresh graduate with relevant technical knowledge
• Any diploma or degree welcome
• Fluent in English (spoken and written)

Benefits

Professional Development: Grow your career with opportunities within a consultative and professional environment 

Flexible Work Schedule: Achieve a healthy work-life balance with our flexible work schedule options, including remote work opportunities and flexible hours 

Positive Work Environment: Join a collaborative and inclusive workplace culture where your ideas are valued, diversity is celebrated, and teamwork is encouraged 

Community Involvement: Make a positive impact in the community through our volunteer programs, charitable initiatives, and corporate social responsibility efforts 

(and more….!) 

Our Values 

We act with integrity 

We are curious about the world 

We are stronger together 

We seek to empower 

We find strength in diversity