Security Operations Associate

What you'll do

• Operational & Project Support
• Maintain operational and administrative oversight of assigned potential, live, and completed security projects
• Support projects from inception through completion, including planning, execution, administration, and follow-up
• Manage all related client and vendor communications
• Ensure Salesforce Health Cloud (SFHC), Salesforce (SFDC), and SharePoint are accurate, current, and complete
• Collaborate closely with Security Operations team members to provide operational support and coordination
Secure Journey Management (SJM)
• Administer Secure Journey Management tasks, including car and driver, close protection, and meet-and-greet services
• Create and manage SFHC cases, SharePoint folders, task checklists, and risk assessments
• Liaise with clients to gather requirements and vendors to source and validate quotations
• Prepare service proposals, quotations, letters of engagement (LOEs), and related documentation
• Apply rate cards, taxes, exchange rates, and margins accurately
• Coordinate approvals, supplier confirmations, purchase orders, and invoicing
• Monitor live tasks, manage updates, and ensure post-task closure and financial reconciliation
Security Assistance
• Assist with operational security requests received via Everbridge Assist
• Provide initial acknowledgment and administrative setup for short-notice Secure Journey Management requests
Administrative Duties
• Monitor and respond to operational communication channels (email, Slack, Teams, WhatsApp)
• Review monthly open purchase order reports and provide feedback
• Maintain accurate records and documentation across all systems

What you'll bring:

• Minimum of two (2) years of relevant experience or demonstrated transferable skills
• Bachelor’s degree
• Prior experience in security, intelligence, or operational risk environments
• Background in military, diplomatic, law enforcement, or close protection operations in high-risk environments

About Everbridge

Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover from critical events. In an unpredictable world, resilient organizations protect their people and operations, adapt under pressure, and return to productivity faster. Our Critical Event Management (CEM) technology combines intelligent automation with comprehensive risk intelligence to help organizations strengthen resilience, keep people safe, and maintain operations.

Learn more at everbridge.com, explore the Everbridge blog, and connect with us on social media.

Equal Employment Opportunity

Everbridge is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, pregnancy, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information, marital status, or any other characteristic protected by applicable federal, state, or local law.

Employment Practices

Everbridge does not require or administer lie detector (polygraph) tests as a condition of employment or continued employment. In Massachusetts, it is unlawful to require or administer a lie detector test as a condition of employment or continued employment. Employers who violate this law may be subject to criminal penalties and civil liability.