Position Summary:

The Senior Account Manager leads strategic account relationships within a designated territory, serving as the primary point of contact between EverDriven and its clients. This role is responsible for building and maintaining high-level relationships with school districts, overseeing service delivery quality, and identifying opportunities for account growth. The Senior Account Manager partners cross-functionally to develop and implement scalable transportation solutions that improve client satisfaction, operational efficiency, and safety outcomes. This individual brings deep account management experience and a proactive, consultative approach to driving long-term client success.

Salary Range:

Salary Range: $80K - $95Kyr based on experience plus bonus potential

Location:

This is a remote role, but the Senior Account Manager will manage key accounts in the Pennsylvania territory and must reside within the region.This role requires regular, pre-planned travel to support customers, Service Providers, and operational initiatives across assigned accounts and markets. Sr. Account Managers are expected to maintain a high level of responsiveness during standard business hours to proactively address customer needs, manage escalated issues, and support timely operational resolution, up to five days per week.

Responsibilities:

• Own and manage strategic relationships with district-level clients, serving as a trusted advisor and escalation point

• Collaborate with internal teams to execute transportation strategies that align with client needs and EverDriven’s mission

• Analyze account performance data and provide regular reports, insights, and recommendations to improve service delivery

• Drive client retention and expansion by identifying upselling and cross-selling opportunities

• Lead onboarding and implementation of new accounts, ensuring a smooth and successful transition

• Partner with Field Operations to ensure quality standards are met and exceeded

• Serve as the voice of the client internally, collaborating with cross-functional departments to resolve issues and implement solutions

• Monitor service performance and compliance with contract requirements, escalating issues and driving resolution when necessary

• Act as a liaison between transportation providers and EverDriven, maintaining open lines of communication and accountability

• Manage and contribute to continuous improvement initiatives across accounts and operational workflows

• Maintain a deep understanding of client goals, challenges, and regulatory requirements to inform strategic planning

• Ensure alignment with EverDriven’s policies and procedures regarding safety, compliance, and data privacy, including HIPAA requirements

Requirements:

• Bachelor's degree or equivalent professional experience

• 5+ years of account management or client services experience, preferably in transportation, logistics, education, or related industries

• Proven ability to manage multiple high-value clients and projects simultaneously

• Excellent communication, negotiation, and relationship-building skills

• Strategic thinker with the ability to analyze complex data and present actionable insights

• Proficiency in Microsoft Word, Excel, Outlook, and other relevant tools

• Valid Driver’s License with a clean driving record

• Must pass a background check and drug screening as a condition of employment

• Occasional travel required

• Medical, Dental, Vision insurance
• Virtual Doctor Visits with $0 Co-Pay
• Life Insurance (company paid)
• Short Term Disability Insurance (company paid)
• Long-Term Disability Insurance (company paid)
• Flexible Time Off (FTO)
• Paid Holidays
• Paid Time to Volunteer
• Flex Spending Account (FSA)
• 401K Plan (with an awesome employer match!)
• Employee Assistance Program
• Employee Discounts Program

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