Position Summary:

The Senior Account Manager focuses on the implementation and deployment of new business while nurturing relationships to retain existing business. Senior Account Managers are responsible for maintaining equipment levels, identifying, and engaging Service Providers, explaining client requirements, file maintenance, performing administrative and clerical tasks as needed. This position will work as a liaison between EverDriven and our clients to provide guidance, direction, and feedback to the respective Area Manager, Regional Director, or Senior Management, as well as working in collaboration with EverDriven departments, and transportation service providers.

Salary Range: $80,000 - $95,000/year, based on experience + bonus potential

Location - This role is preferably in Arizona but will require 30% travel - This territory requires regular, pre-planned travel to support customers, Service Providers, and operational initiatives across assigned accounts and markets. Sr. Account Managers are expected to maintain a high level of responsiveness during standard business hours to proactively address customer needs, manage escalated issues, and support timely operational resolution, up to five days per week.

How You Will Make an Impact:

• Execute programs to improve service quality, reduce costs, and increase service productivity

• Responsible for the overview, management, and the daily service of accounts in addition to vetting and credentialing service providers

• Identify and properly escalate to management any potential daily challenges or service deficiencies

• Responsible for providing compliance with the Operational Reference Guide (ORG) under the direction of the Area Manager, District Director, and/or Sr. Management

• Maintain strong customer service skills and consistent, professional communication with service providers, parents, and on-site school personnel

• Serves as liaison between department/program heads/district executives and Area Manager

• Train and mentor Account Managers while overseeing their daily activities and work performance under the guidance and request of the Area Manager

• Use effective industry skills and abilities to support our innovative transportation services

• Responsible for the continuous improvement of a safe, efficient, and effective transportation system

• Develop and maintain open communication channels with project contractors, community officials, and agency staff

• Cooperate with EverDriven departments to establish and maintain documentation regarding provider information, operations, as well as maintenance and safety inspections
• As a part of normal business operations, employees in this role may access and/or modify electronic Protected Health Information (ePHI) in a manner compliant with requirements set forth by the Health Insurance Portability and Accountability Act (HIPAA)

What You Will Bring to EverDriven:

• Minimum education of a bachelor's degree or equivalent experience

• Strong professional communication and customer service skills

• Ability to effectively work with diverse groups of customers and service providers

• Set priorities wisely, multitask, and dynamically solve problems

• Strong familiarity and comfort level with Microsoft Word, Excel and Outlook.

• Valid Driver’s License with a good driving record.

• Drug Screen and Background Check is a Condition of Employment
• Travel as required

• Medical, Dental, Vision insurance
• Virtual Doctor Visits with $0 Co-Pay
• Life Insurance (company paid)
• Short Term Disability Insurance (company paid)
• Long-Term Disability Insurance (company paid)
• Flexible Time Off (FTO)
• Paid Holidays
• Paid Time to Volunteer
• Flex Spending Account (FSA)
• 401K Plan (with an awesome employer match!)
• Employee Assistance Program
• Employee Discounts Program

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