Senior Director of Retention

Most people start their mornings with coffee that leaves them jittery, crashing, and running on empty. Everyday Dose exists to fix that because people deserve a morning ritual that actually feels good. We make functional coffee, matcha, and creamers that deliver calm energy, steady focus, and real well-being. No crash, no jitters, no gut issues. After serving more than 1.3 million customers and expanding into national retail, we’re hiring driven, thoughtful people who want to help redefine how the world starts its day at scale.

Everyday Dose is seeking a Senior Director of Retention to architect and scale the entire post-purchase experience across lifecycle, CRM, subscription, and loyalty. You will own LTV, churn reduction, subscription optimization, and all customer journeys after purchase. This is a hands-on, high-impact role for a retention expert who loves data, psychology, experimentation, and building systems from the ground up.

You will lead a lean but high-output team (3-6 people) and partner deeply with Growth, CX, Product, and Brand.

What You’ll Do

• Full retention strategy and roadmap
• Lifecycle architecture across email, SMS, portal, and product
• Subscription economics and optimization
• Predictive churn modeling
• Activation and time-to-value improvements
• Churn reduction initiatives
• All retention experiments and A/B tests
• LTV modeling and reporting
• Customer segmentation and personalization
• Cross-sell and upsell pathways for new SKUs

KEY RESPONSIBILITIES

Lifecycle & CRM

• Build and manage all lifecycle flows (post-purchase, education, renewal, winback)
• Oversee list health, segmentation, and deliverability
• Develop monthly retention campaigns and calendar

Data & Analytics

• Create LTV and churn dashboards
• Lead cohort analysis by SKU, acquisition source, and persona
• Partner with analysts to uncover retention opportunities

Subscription Experience

• Lead Skio optimization
• Redesign cancellation flow and save logic
• Personalize in-portal UX
• Deploy pause/skip features and predictive triggers

Cross-Functional Leadership

• Work with CX to reduce avoidable tickets
• Partner with Brand on retention storytelling
• Work with Ops to avoid stockouts that drive churn
• Guide Product using customer behavior insights