You will be responsible for end-to-end operational performance of identity and access management (IAM) services for UK&I Experian customers and products. You will be responsible of completing the requests as per the SLA and KPI requirements, ensuring compliance with Experian Access Management standards and UK regulatory frameworks.
What you'll do:
- Operational responsibility and Regulatory Compliance
- Execution and daily management of all access management processes, ensuring 100% adherence to SLAs and KPIs for CIAM/CAM operations.
- Contact person for IAM scenarios, including exceptions and escalations.
- Maintain expertise across all Experian products and systems involved in access provisioning.
- Ensure all activities comply with internal Experian IAM standards and UK regulations (e.g., GDPR, FCA, DPA), identifying and mitigating compliance risks.
- Support audits and respond to information security queries.
- Client-Facing Responsibilities and High quality Communication
- Provide daily support to clients on access requests, being the main liaison for both first and second-line support (service and system perspective).
- Participate in client communications for onboarding, attestation, and user access review processes, ensuring clarity and issue resolution.
- Analyze client requirements, validate information, ensure correct and secure outcomes.
- Process Improvement and Knowledge Sharing
- Identify process improvements, update documentation, and share best practices to enhance team performance and service delivery.
What you'll bring:
- 1 year of experience in IAM or a related field
- Fluency in written and spoken English
- Demonstrated responsibility of operational performance, KPIs, and SLAs in a regulated environment
- Experience with IAM systems
- Regulatory compliance awareness
What you will get:
- Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & books.
- Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time.
- Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
- Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
- Opportunity for Flexible working hours and Home Office.
Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why.
Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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