The Client Access Management Executive (Junior Specialist) is responsible for end-to-end operational performance of identity and access management (IAM) services for UK&I Experian customers and products. This role is responsible of executing the requests as per the SLA and KPI requirements, ensures compliance with Experian Access Management standards and UK regulatory frameworks.

You will be reporting to the Client Access Management lead.

What you will do:

Operational responsibility and Regulatory Compliance:

• Execution and daily management of all access management processes, ensuring 100% adherence to SLAs and KPIs for CIAM/CAM operations.

• Point of contact for IAM scenarios, including exceptions and escalations.

• Maintain expertise across all Experian products and systems involved in access provisioning.

• Ensure all activities comply with internal Experian IAM standards and UK regulations (e.g., GDPR, FCA, DPA), identifying and mitigating compliance risks.

• Support audits and respond to information security queries as needed.

Client-Facing Responsibilities and High quality Communication:

• Provide daily support to clients on access requests, acting as the main liaison for both first and second-line support (service and system perspective).

• Execute/Participate in client communications for onboarding, attestation, and user access review processes, ensuring clarity, professionalism, and issue resolution.

• Analyze client requirements, validate information, ensure correct and secure outcomes.

Process Improvement and Knowledge Sharing:

• Identify and drive process improvements, update documentation, and share best practices to enhance team performance and service delivery.

What you will bring:

• Demonstrated responsibility of operational performance, KPIs, and SLAs in a regulated environment Technical understanding of IAM systems and processes

• Regulatory compliance awareness (GDPR, FCA, DPA, etc.)

• Excellent client-facing skils and ability to manage escalations

Qualifications:

• 1 year of experience in IAM or a related field

• Fluency in written and spoken English

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