Experian·1 day ago
We’re looking for a Product Manager – Core Consumer Capabilities to lead the evolution of the shared services and operational capabilities that power Experian UK&I’s consumer products and customer journeys.
You will be responsible for capabilities that sit at the heart of the consumer ecosystem, including Alerts, Bureau integrations, Salesforce platforms, customer servicing tooling, and shared application services used across our consumer products.
You will work closely with Product, Engineering, Operations, Customer Services, CRM and AI/Data teams across the UK and Hyderabad to ensure these capabilities enable scalable customer engagement, operational efficiency, and rapid product evolution.
What you'll do
Own the roadmap for shared consumer capabilities
Enable scalable product delivery
Balance reliability, scalability and business value
Experience managing shared customer or operational capabilities within digital consumer products (e.g. customer communications, CRM/engagement platforms, servicing tools, operational systems, financial/reporting integrations, or shared application services across journeys)
Experience working in complex digital environments where reliability, customer trust, regulatory considerations, and operational scalability are critical
Strong understanding of how shared capabilities impact customer engagement (including MAU), servicing effectiveness, operational efficiency, speed of delivery, customer experience consistency, and overall business performance
Ability to collaborate effectively across Product, Engineering, Operations, CRM, Customer Services, and other stakeholders to align priorities and deliver measurable outcomes
Confidence balancing customer needs with operational constraints, platform scalability, delivery priorities, and commercial impact
Data-informed approach, using customer, operational, and product metrics to prioritise work and continuously improve adoption and effectiveness
Benefits package includes:
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Grade: D/EB8
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